Good, until….
This app was ok, until I paid for an internet packet, and now after 3 days I still haven’t gotten any internet.
Their costumer service AI bot, Veronica, is useless. I don’t know why they waste their time with this crap. Does “Veronica” actually make anyone think they’re being helped?
Also, they waste time on constantly updating “promos” and other useless advertisements. Do you think we’re stupid? Just give us the price and give us internet. Your fancy graphics and promos do not help anyone.
Their costumer service AI bot, Veronica, is useless. I don’t know why they waste their time with this crap. Does “Veronica” actually make anyone think they’re being helped?
Also, they waste time on constantly updating “promos” and other useless advertisements. Do you think we’re stupid? Just give us the price and give us internet. Your fancy graphics and promos do not help anyone.
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Error after update
Please fix the app,after update cannot open on iOS 16.7
How we can top up plan.
How we can top up plan.
Useless
Latest update has made it impossible to buy data packages via the app. Worked fine for years, and now it’s completely useless.
ERROR
UPDATE LA TLOL BANYAK BUG. GAK BISA DIPAKE
Bad UI/UX
It gets errors so frequently. Can’t login nor buy any package. And the solution for the reps is always “clear cache, then uninstall, then reinstall.” That is such a bad & inefficient design.
PAKET MAHAL
PAKET KELEWATAN MAHAL PPK
Doesn’t work
Each so-called update is a downgrade in functionality. Cannot log back in. Their only support, which is on Instagram, does not really care about the resolution and just asked me to charge my account another way. This app and the company, Telkomsel, is terrible!!!!
App is crashing all the time and it doesn’t work
Every time I open the app, it’ll always crash and log me out of my account. And when I try to log in back it’ll be so hard to connect my account. It took almost hours to just get the app working. On the top of that the internet is super slow
