Rapid response
I got a new phone and freaked out cause it signed me out the app and I couldn’t follow my son steps this morning but I wrote an email quickly to ReaXium and they responded so quick with the steps for me to get back on the app. Truly appreciate there help and how quickly they assisted me. THANK YOU!!!
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Notifications stop coming
For the most part the app is amazing and without a doubt 100% beneficial and helpful. The only issue I keep encountering is the notifications stop coming. No more notification saying bus started route or bus is approaching your stop…you have to go into the app to find out those details as to before they would appear in my Notification Center. Not sure why that feature stopped but if we can get it back that would be so much better
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Does not update
Missed the bus several times because it doesn't show when it is on the way.
Great app
Was a little bit of a hiccup setting up due to link through parent portal. Though emailed then and they immediately got it corrected with the school.
Great app and informative for seeing where everyone is at!!
Great app and informative for seeing where everyone is at!!
Customer Service on point
App was working fine but missing a student. Customer service worked until the problem (that was on the school’s end) was fixed.
Love this app!
I absolutely love this app!! I had initially had issues not being able to see my son. I contacted them and they responded with what needed to be corrected. I did exactly that and they even followed up with me to make sure I had access! I loving the app and the customer service is great!
Needs extreme update desperately, glitches and not live.
The app needs to be fixed and be a live app that can work so parents can know arrival to school and to your pick up time at the pick up location.
The Worst!
Unreliable and always buggy! Need some frustration in your life… use this app! It’s definitely frustrating.
Could be better
My son recently started a new school and I went to see where my son was and it wouldn’t let me log in!!! It says my parents credentials are invalid…. But did send me 2 notifications? So how was that but I can’t log in…
Update here we are at almost the end of school year and still can’t login to see where my son school bus is😞…
Update here we are at almost the end of school year and still can’t login to see where my son school bus is😞…
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Bus
App is convenient but moves super slow when it comes to tracking the bus movements
Not a reliable
I currently cannot click the green button to see where about my children's bus is. This is nerve wrecking when the bus does not all come at the same time. When attempting to click on the map button I am automatically booted out of the map. The weird part is I have 3 kids. 2 of the three this occurs but my eldest it works perfectly fine. The app is NOT RELIABLE
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Could be better
My son recently started a new school and I went to see where my son was and it wouldn’t let me log in!!! It says my parents credentials are invalid…. But did send me 2 notifications? So how was that but I can’t log in
Response from developer
Hi - Thank you for your feedback. We’re sorry to hear that you’re experiencing issues. If possible, we kindly ask that you send a message to our support team at support@reaxium.com with your contact information and the name of your child’s school. This will help our team better diagnose the issue and improve your experience!
Issues After the Latest Update
This latest update isn’t working well. I can no longer see where the bus is, and I’m not receiving notifications. And when I do receive them, they all come in at once…
Response from developer
Hi - Thank you for your feedback. We’re sorry to hear that you’re experiencing issues. If possible, we kindly ask that you send a message to our support team at support@reaxium.com with your contact information and the name of your child’s school. This will help our team better diagnose the issue and improve your experience!
Notifications stopped
A week or so ago I was randomly signed out due to an update it seems, I signed back in and stopped recieving notifications on the bus. It was never an issue before I was signed out. My notifications are on for this app in my settings. I used to be notified everytime my kids bus were in route, they boarded or got off the bus. Now I have to keep opening the app every few minutes to check. Very annoying!
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Unable to track my son
I’ve been trying to get info regarding my son at the school bus and the app still on loading and no info comes up.
Me
This is too much y’all need to fixed this issue im so mad about it and fostering it bad company don’t care for kids this morning who ever drive the bus is not even running the bus system to see where they bus is now my son misses school day
Pointless
Just doesn’t work!!
Muy complacida
Muy amables y te dan respuesta lo antes posible al problema que tengas , muy complacida con ellos.
Notifications
I’m not getting the bus notification.
Worst app ever
Let’s take away a perfectly working app and let ReXium take over and screw everything up for all the parents. Hasn’t worked since first day of school. You can’t see the bus and you can’t see where your children are.