Better but glitchy
Logs out by itself too often and no provision to log in w/biometrics . Please update this.
Overall, the better look and much more ability to adjust settings and view the whole picture of your solar system, but still need to work out some of the glitches the load disappeared completely but was still visible on the old app. I don’t like how when you press to activate a drop down menu it gives you an erase x .
Overall, the better look and much more ability to adjust settings and view the whole picture of your solar system, but still need to work out some of the glitches the load disappeared completely but was still visible on the old app. I don’t like how when you press to activate a drop down menu it gives you an erase x .
Show more
Fantastic
I am so happy you guys support this app and it actually works. Too many companies show an app to get the sale and once everyone buys the product they don’t support it or update it. This one is actually amazing and I use it every day. Even the graphics are great!! Thank you!!
Excellent
Very polished interface and the included functions all work great.
Use 10x Day
Absolutely love the mysolark app and online features. Use a LOT, especially to monitor my system during cloudy or rainy weather patterns.
Security
They’ve set up security now on my inverter but I make any changes because they set the wrong password even though it tells you what the password should be and where to find it. It doesn’t work. I’m locked out of making changes except at the inverter itself. It would be nice if changes like this were e-mailed to users ahead of time vs making changes and then letting us find out and can’t make the changes we need now without support.
Show more
Like this App
Better design and easier to understand than the other one.
Better Graphics!
Pretty much the same info, but the graphics are much better.
Where are all features?
This app needs lot of improvements. Options, buttons and features are located is counterintuitive location. All detailled analytic data disappeared from previous version. Graph gets frozen to the time. Next day, the visual is outdated. Can't get a nice overall view of current inverter data/status in an adaptative ipad fullscreen view.
Show more
More accurate but missing some features
Unless I just can’t figure it out it would be nice to pull up the individual inverter input outputs and such like you can on the old app
Great Products & Customer Service
Had my two 15K’s now for almost 2 years with no issues , and every time I needed help with programming their service department did it all remotely- highly recommend
Better, but still requires work
Much improved over v1, but still a few areas could use improvement:
- notifications when grid is offline and battery kicks in
- notifications when battery is low
- constantly requesting login every couple of days.
- notifications of errors
- do not need a large drawing of a house that cannot be removed
- ability to choose colors on graphs. Most important import and export are too dark and similar.
- it is very easily to trigger editing mode when trying to scroll through the data. Can we turn that off?
- download detailed power consumption data to compare with utility and find if a solar panel is not behaving well. For example, we input size of array and calculate peak power for the day and display that as percentage of array performance.
- notifications when grid is offline and battery kicks in
- notifications when battery is low
- constantly requesting login every couple of days.
- notifications of errors
- do not need a large drawing of a house that cannot be removed
- ability to choose colors on graphs. Most important import and export are too dark and similar.
- it is very easily to trigger editing mode when trying to scroll through the data. Can we turn that off?
- download detailed power consumption data to compare with utility and find if a solar panel is not behaving well. For example, we input size of array and calculate peak power for the day and display that as percentage of array performance.
Show more
Amazing
The new MySolArk v2 platform is a huge upgrade with more advanced features, and a robust look that all customers will love! Look forward to continuing using the app in the future!!!
Clear Interface & User Friendly
Solark’s new app is great. I love the informative front page. Easy to understand and navigate.
Current data display out of date
The sun set 30 minutes ago and the app shows the kw input data from an hour ago.
The app is super useful when it accurately reports power flow.
The app is super useful when it accurately reports power flow.
Keeps Logging Me Out
Great UX and capabilities ruined by a frustratingly frequent bug where I open the app and find I’m logged out. No option for biometric login as far as I can tell, so that means I need to go to my password vault and dig up the credentials. This happens every 1-2 weeks. Team, please fix this (or at least make things modern and allow biometric authentication) so the rest of the app isn’t dragged down.
UPDATE: this now happens roughly every 5-7 days. Team, FIX YOUR APPLICATION please.
UPDATE: this now happens roughly every 5-7 days. Team, FIX YOUR APPLICATION please.
Show more
Refined Look
Works and looks great. Only issue I’m having is on my iPhone I have to re log in every couple of days. PIA
Too Slow
Nice app, but wicked slow response time. I need to see what’s happening with the solar NOW, not yesterday!
Keeps Logging Me Out
Great UX and capabilities ruined by a frustratingly frequent bug where I open the app and find I’m logged out. No option for biometric login as far as I can tell, so that means I need to go to my password vault and dig up the credentials. This happens every 1-2 weeks. Team, please fix this (or at least make things modern and allow biometric authentication) so the rest of the app isn’t dragged down.
Show more
Info only
Not much you can control or change from the consumer app. Can't see any diagnostics on whether an array is working. Just basic charge and usage stats in a pretty graphic.
New Interface
New awesome look easy to understand, faster.