Tech-support rating only
Seems they ignore email requests
Ai slop
So disappointed that my fav creator can’t even bother to record herself doing astrology readings and instead just uses Ai
Accuracy?
The app has been incredibly frustrating. I’ve opened it several times and found that the information is not updated. I’ve read horoscopes for the day only to realize they were yesterday’s and it hadn’t refreshed. There is a a 2026 Overview tab which still says “Coming Soon” even though the year is halfway over. It’s the 7th of June, and the June monthly overview is displaying information from 2025. Which I wouldn’t have known, except it’s describing Jupiter moving into Cancer. It’s not. It’s finishing up its yearly cycle in Cancer. I have so many of these examples and it makes me wonder how much of anything I’m reading is actually accurate.
I’ve reached out to support and have used the “Report a bug” feature in the app and have not heard anything from anyone, human or AI. Not even so much as an acknowledgement that my comments were received.
I’ve reached out to support and have used the “Report a bug” feature in the app and have not heard anything from anyone, human or AI. Not even so much as an acknowledgement that my comments were received.
Show more
Response from developer
Hey there! Thank you for bringing this to our attention. The July monthly content bug has been fixed. That was a sneaky one. If you ever need to reach us the fastest way is accounts@mysticapp.com
DOES NOT WORK
I cannot log in online, the app is blank, but it took my money and charged me double. I have uninstalled and reinstalled the app, same issue. The website won’t allow me to log in, says I need to be on the waitlist. This is awful. I want my money back.
Response from developer
Hey there! Please email us at accounts@mysticapp.com and we can help figure out what's going on or get you a refund if you desire one. We do not have a web log in so hopefully we can help clear things up for you.
Beware: No Option To Cancel
There is no option to cancel that works. I love Sheleana’s work, so thought I would check out what she’s helped create. It’s neat but not for me, so obviously I’m cancelling my subscription. The app takes you to an area to cancel that doesn’t work. I’ve tried reaching out to the bot (“the team”) via email and through the app itself with absolutely no response. It’s not a good feeling. I’m being robbed out of $100 for an app that I won’t be using??
Show more
Response from developer
Hi there! Apologies you're having this experience. Were you able to get helped? Please email us at accounts@mysticapp.com and we can get you a refund ASAP if you have not received one already.
