myVAILLANT User Reviews

Customer Experience

Positive experience57.1% of reviews
Neutral15.6% of reviews
Negative experience27.3% of reviews

~ Based on 77 written reviews from the US App Store.

Is myVAILLANT Safe?

myVAILLANT appears safe based on user ratings. AppsHunter Safety Score for myVAILLANT is 88/100.

This assessment is based on 9,704 user ratings, with an App Store average of 4.4/5.

Safety Analysis

88.9% of ratings point to a safe experience
5.5% of ratings suggest some concerns
5.5% of ratings point to a risky experience

~ Based on 9,622 App Store ratings for myVAILLANT.

Is myVAILLANT Legit?

myVAILLANT appears to be a legitimate app. AppsHunter Legitimacy Score for myVAILLANT is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

ASHP

Absolutely love
My Vaillant ASHP and the associated app.

Really good

Works a treat

Update

Been using the App for a while now so very quick update. Remains very good if not the slickest UI. I have a request: The heating and hot water setting temperatures are periodically replaced by leaf icons in the app display. Presumably some sort it algorithmic pat on the back? This is incredibly annoying. I don’t want to know what a leaf looks like; I want to know the temperature settings! Please can you remove this piece of over-design. Thank you.
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Good when it’s working

Good when it’s working but it keeps dropping out from the router and router is only 10 meters away

No support for Google Home?

Very disappointed that there is no support for integration with Google Home

Mrs

I absolutely would recommend having one.
It takes a few weeks to get use to, but so worth it.
My bills are low now.
Great with solar panels even cheaper, which is a massive bonus.

Vaillant

Get system and good app.

Easy to use

Great app for controlling HeatPump at home or importantly when away. Would like to see some sub pages with more data and trends like system pressure, freezing protection active etc for those of us geeks 😉

Constant network error

Never seems to connect always saying network error on WiFi and mobile data

Backwards moves

I see despite the company “investigating” the below - nothing has been done to bring this option back.

I am wasting money and energy because a really useful feature was ripped out of the app for no reason whatsoever!

—-


Overall - excellent app and controls

BUT removing the option to set the heating for a set period of time under manual settings in the app is really silly (timer function)

It means I end up using more gas - wasting money and energy!


What a ridiculous thing to do.

Bring that option back!
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No innovation for gas boiler control

App has stagnated for gas boiler users. Too much focus on its integration for heat pump users.

A disappointed gas boiler user.

So far so good

We have had shop, solar and batteries for 9 months. The house is just as comfortable as it was with oil heating. So far apart from 3 months over winter we break even or are in credit. After 12 months we will have a much better idea of costs.

Ability to save Weekly Planner

Fabulous app, and whole system. To make it even better I would like to be able to save my Weekly Planner settings (preferably multiple versions) so that I can seamlessly switch between profiles I create.

The whole Vaillant system down

The app uses the MyVaillant part of the website to enable login. Both down this morning. 504 Timeout on the web, consequently the app can’t log in. No control over my local heating system without the app. Where’s the backup? This is not good.

Könnte noch mehr Möglichkeiten bieten.

Grundsätzlich bin ich nicht abgeneigt, was die App angeht. Ich nutze diese regelmäßig. Manch eine Funktion bzw. das nicht vorhandensein erschließt sich mir jedoch nicht. Beispiel. Warum kann ich über die App nicht den Flüsterbetrieb regeln? Dies lässt sich nur über SensoComfort an der Anlage regeln und dann nur über Zeitfenster. Ich würde mir wünschen, dass dies über die App und zwar mit Temperaturauswahl möglich ist. Also zb. <5°AT, Flüsterbetrieb aus. Warum kann ich das aktuelle Energieintegral nicht anzeigen lassen? Zusätzlich würde ich mir mehr Einstellmöglichkeiten wünschen. Zb. anpassen des Energieintegrals und hier mehr als die maximalen -100°. Was ich damit sagen will. Allgemein mehr Einstellungsmöglichkeiten wären gut. Sozusagen einen einfachen und einen fortgeschrittenen Modus für Leute, die sich mehr mit ihrer Anlage beschäftigen wollen. Zusätzlich gibt es den Fehler, dass ich im Wochenplaner nicht 24:00 als Zeit auswählen kann. Hier muss ich entweder einen Tag kopieren, an dem ich das 24:00 Fenster nicht entfernt habe oder über SensoComfort gehen. Nervig. Will ich die Warmwassertemperatur über die +- Taste anpassen, so funktioniert dies teilweise nicht. Die App hat doch noch einige Fehler eingebaut. App bzw. die Steuerung im allgemeinen könnte intelligenter agieren. Habe ich zb. über Wochenplaner ein Zeitfenster für die WW-Bereitung programmiert( zb. -18:00) und kurz vor 18:00 kommt die Warmwasseranforderung auf Grund von Unterschreitung der Temperatur, warum läuft die Aufheizung dann nicht bis zum Ende durch sondern schaltet hart ab? Genau so beim Heizbetrieb. Eine Auswahl, ob der Wochenplaner dann den Aus Befehl gibt und sofort abschaltet oder der Vorgang erst abgeschlossen wird ( Abbau Integral oder aufwärmen WW) kann doch nicht so schwer sein.
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Response from developer

Hallo E.TREMBLAY, vielen Dank für Ihr ausführliches Feedback. Wir werden dieses selbstverständlich mitnehmen und die myVaillant App laufend weiterentwickeln. Viele Grüße, Ihr Vaillant Team

Will not connect

I’ve been trying for over an hour and the app will not connect to the device. Its blue light is flashing.

Poor service

My app does not give me the warning hot water legionella message. I reported this issue at the beginning of January this year. Despite reporting the issue more than once via the app nothing appears to be happening! I have via the app enquired several times as to how this issue is progressing only to be told it’s been escalated to the next level.
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Heat pump Control

Just had Heat Pump fitted find the data provided by this app is very comprehensive and shows real time power consumption and output levels very impressed so far

Bug in the Absence mode screen and other problems

When setting a date using the scrolling day and month wheels it appears the wrong way round in the confirmation screen. Also, Room Temperature Mod is not available in the app. It was this that caused our heat pump system to keep heating our house when not needed, which took months to diagnose and nearly doubled our energy usage over the winter months. Come on Vaillant, you can do better than this. If these are fixed, it would be an excellent app.
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Very convenient

Great to control heating remotely. Very occasional glitches where it switches the heating on of its own accord. Overall I think our bills are lower using the app.