Rubbish
This app has been consistently unreliable and poor quality. Currently it’s saying that there’s an “internal issue” so you can’t log on. The developer copy and paste response asking you to contact customer care is poor, especially when there are hundreds of reviews stating the same issues
Rubbish
They could do with taking a lesson from MG. Their app worked brilliantly this crock is absolute rubbish. Now can’t even get it to open.
Can't log in
I have been using this app for a couple of months now and normally it runs okay with the occasional blip. There is a couple of downsides in my opinion, but right now the main one is that I cannot log into the app. Every time I try and login, it says "Internal server error" I have tried uninstalling and reinstalling the app and nothing works. The other annoyance is that there is no way to stop the constant pop-up notifications every time you complete a journey.. I don't want to turn notifications off completely because other notifications can be useful but this one I just find irritating because I have to constantly go and clear my notifications.
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Absolute rubbish app
I’ve used this app for 3 years now and it never works, always signs out regularly, never updates quickly enough and is absolutely garbage, so so many bugs that never get fixed either
App does not load - internal server issue
New car arrived - but cannot create an account as your app is broken… are you aware? Are you fixing it?
Buggy, poorly designed
I had this not working for a couple of days, now it refuses to login and just says internal server. I’ve tried uninstalling and reinstalling the app, and it still doesn’t work. The user interface is absolutely appalling as well.
Doesn’t work with Frontera EV
Recently got a brand new Frontera EV and was looking forward to using the app features with the car. The main one I wanted to use is the pre-conditioning climate feature to warm my car up in the early cold mornings. No matter what i’ve tried it just doesn’t work. Tried installing and uninstalling the app. Removed my phone from the car. Changed settings. Nothing fixes it. It’s completely put me off buying another vauxhall because of the clunky app. i’ll be going for a different brand when my lease expires
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Inconsistent
Trying to defer charging from the application only works 50% of the time, the progress bar keeps getting stuck at the "request being sent" and then nothing happens.
Garbage
Don’t even bother trying with this app more bugs than an anthill I’m on my third Vauxhall car and it’s still in the 90’s give up guys
Poor
Nothing happens. Log in hangs. Loops back to register. Doesnt send a reset code despite requesting.
Frontera app
Don't bother
Useless
Got a new EV. Car works well but the myVauxhall app is atrocious. Barely works, freezes frequently and non of the battery info displayed is up to date.
I paid £89 for a year’s subscription to this app that literally does nothing. Would love a refund tbh.
I paid £89 for a year’s subscription to this app that literally does nothing. Would love a refund tbh.
Super glitchy
Really glitchy. Doesn’t operate very well. Keep on being greeted with “congrats your connected services have now started” pop up on every screen. Could be so much better as an app.
First impressions
So I’ve been using the app for less than a week. It’s ok. It tells you the charge level and mileage and other stuff. What I’ve found so far is for charging you can’t set the time it starts charging unless you start turning process then delay it. Also you can’t tell hit how long to charge for or to what percentage. I’m sure there will be other stuff it does that I haven’t yet discovered or even some stuff it doesn’t do that I think it should but those were my first impressions.
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Dreadful App
Vauxhall App – very disappointing
We’ve had our Vauxhall Grandland for a year now, and unfortunately the Vauxhall app has been one of the most disappointing aspects of the ownership experience.
The app is clunky, slow and very unreliable. It seems to work when it feels like it, and quite often features simply aren’t available or take an age to respond. There is also very limited personalisation.
What makes it even more frustrating is that I’ve had a Leapmotor C10 on lease at the same time, and the difference between the two apps is enormous. The Leapmotor app is smooth, modern, much more customisable and, importantly, the features are included without having to pay a monthly subscription.
Vauxhall actually advertise a monthly subscription for some of the app features on a car that cost around £40,000. Personally, I’m not prepared to pay extra every month for functionality that I would expect to be part of the ownership experience in the first place.
Unfortunately, the app is only part of the story. In the first 12 months our Grandland has also had three recalls and two warranty issues, which certainly hasn’t helped our overall experience.
With the lease ending in around 10 months, I can already say that we won’t be replacing it with another Vauxhall.
It’s a shame because the Grandland itself has potential, but the software, app experience and reliability issues have left us very disappointed.
We’ve had our Vauxhall Grandland for a year now, and unfortunately the Vauxhall app has been one of the most disappointing aspects of the ownership experience.
The app is clunky, slow and very unreliable. It seems to work when it feels like it, and quite often features simply aren’t available or take an age to respond. There is also very limited personalisation.
What makes it even more frustrating is that I’ve had a Leapmotor C10 on lease at the same time, and the difference between the two apps is enormous. The Leapmotor app is smooth, modern, much more customisable and, importantly, the features are included without having to pay a monthly subscription.
Vauxhall actually advertise a monthly subscription for some of the app features on a car that cost around £40,000. Personally, I’m not prepared to pay extra every month for functionality that I would expect to be part of the ownership experience in the first place.
Unfortunately, the app is only part of the story. In the first 12 months our Grandland has also had three recalls and two warranty issues, which certainly hasn’t helped our overall experience.
With the lease ending in around 10 months, I can already say that we won’t be replacing it with another Vauxhall.
It’s a shame because the Grandland itself has potential, but the software, app experience and reliability issues have left us very disappointed.
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Response from developer
Dear Customer, we are sorry for the inconvenience. To provide you support, please complete the Mob App form following the path CONTACT & ASSISTANCE > WRITE TO US. Our Customer Care team will be pleased to help you
Doesn’t work
Pay for connected services but it never works, just says can not connect
Rubbish
Nothing connects or works to the car
EV connection does not work!
Months and months and still no fix to the EV connection, just keeps saying service updating, useless
! £9 a month to operate aircon remotely?!
Only certain buyers have to pay for remote aircon, a fact not proffered at the point of sale by either Vauxhall, Stellantis, or the Vauxhall dealer…here’s the unlucky few, the buyers between these dates, later buyers found the remote AC reverted to being in Connect One: Ordered between July 3, 2023 and June 30, 2025 …discriminatory pricing, and kept secret pre-purchase. Funny. Hyundai allow aircon as part of the basic remote package. Vauxhall want £90 a year? Like a fifth of our insurance, or two weeks’ energy bill, every month, just for a function already built-in? No. One star.
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Doesn’t function
As others have stated, I have a new EV and this fails to connect most of the time, can’t sent basic commands as just freezes even when on wifi, was very difficult to set up. Not fit for purpose