Trash
App is worthless and does nothing except take up storage space on my phone.
Need More Customer Features
The information and capabilities provided to a customer are very basic and useless.
Requested features for customers:
1. Ability to view actual signed contract and agreements
2. Ability to search and view all participating dealerships and service facilities in the U.S. so that a customer can choose a different participant to service their asset other than the dealership where the asset was purchased.
3. Claim details
4. Ability to rate/review participating dealerships/service facilities
Requested features for customers:
1. Ability to view actual signed contract and agreements
2. Ability to search and view all participating dealerships and service facilities in the U.S. so that a customer can choose a different participant to service their asset other than the dealership where the asset was purchased.
3. Claim details
4. Ability to rate/review participating dealerships/service facilities
Show more
Documents will not upload
I’m glad I checked back on the app, because none of my uploaded documents went through last week. If they did go through, the staff has not posted them to my account and I have no way of proving I did, due to the way this app is setup.
I did not have this issue with the app a year ago. Although it seems vaguely familiar that my documents appeared as if they didn’t go through, but then appeared a day or two later. So, I thought that would be the same this year. I told myself I would check on it in a couple of days. .....it’s been a week now and still no update on our contract documents.
This really does need to be addressed, whether it is a malfunction of the app or the staff not processing documentation to the accounts as the annual inspection documents are uploaded for each account.
It’s been over 2 years since the last update; I’ll admit it’s super annoying to have an app that puts updates out every week or so, but 2 years since the last update with all of the same complaints!? It sure does seem like no one at NWAN cares or holds the app department accountable for maintaining and improving upon the app.
At minimum, the app should provide a confirmation message stating the documents were received. This would keep the owners and the NWAN staff honest and protected.
I did not have this issue with the app a year ago. Although it seems vaguely familiar that my documents appeared as if they didn’t go through, but then appeared a day or two later. So, I thought that would be the same this year. I told myself I would check on it in a couple of days. .....it’s been a week now and still no update on our contract documents.
This really does need to be addressed, whether it is a malfunction of the app or the staff not processing documentation to the accounts as the annual inspection documents are uploaded for each account.
It’s been over 2 years since the last update; I’ll admit it’s super annoying to have an app that puts updates out every week or so, but 2 years since the last update with all of the same complaints!? It sure does seem like no one at NWAN cares or holds the app department accountable for maintaining and improving upon the app.
At minimum, the app should provide a confirmation message stating the documents were received. This would keep the owners and the NWAN staff honest and protected.
Show more
App broken
This used to work until maybe ios14. Now it won’t open. Just crashes. Needs to be fixed
Apple Wallet
The app does not allow adding prepaid maintenance card to Apple Wallet.
Bad app
The app won’t load!
One star is generous
I think this app is pretty much a total scam. It won’t let you load your information which then will void the warranty since they don’t receive the documents on time. Don’t bother with this app.
Doesn’t work
Doesn’t upload scan files
Won’t Load Warranty Information
As others have pointed out, this app won’t upload a scanned document to satisfy the annual warranty maintenance requirement. Maybe it will upload photos of each page but I didn’t try that. If they are going to have an app, it should work well enough to meet their basic warranty requirements.
Sorry app
Just did my taxes and paid $5,890.00. Went better than this app. If you have an hour or two to loose you can get this. Won’t upload documents from file. Only way is take a picture. One at a time and then name each page before you proceed. Then it finally uploads and you go on to next photo. Then they still take hours to appear, or never do. Also you get no confirmation that they are happy with your documents and warranty is satisfied. Oh well, everything they can do to cancel your warranty goes.
Show more
Stopped working
Initially installed the app as recommended by my warranty forever for my new vehicle. It worked fine. Now it will not work at all. I get the loading wheel and it never opens. I would like to upload my maintenance records as advised guy the company. I am unable to due to the app not loading.
Does not work
I gave one star because the app does not open.
NAE Rocks!
Excellent App! So glad they went out of there way to make their warranty so user friendly. Strongly recommend! -SLB