No way to contact customer service
I needed to correct my delivery address. No way to do it. My only alternative is to cancel the sale which I am going to do right now.
So comfy!
This is my third purchase from this company. Great quality clothes! Super cute too!
Scam! Be aware!
No one processes return requests! No email reply, no phone answering. I’ve reached to them on multiple platforms and nothing! Absolutely scam!
Slow shipping, less refund.
Be aware of spending unexpected time to wait for your orders. I placed an order on Feb, 29th and I received part of my order after weeks. I emailed them for rest of the order after few weeks waiting. They told me it takes more time, later on I received a email about refunding and the refund amount is less than my order item. I have never seen any store taking advantage of customers like this. Is it because the online shopping or the company is from China. DO NOT BUY!!!
Show more
Response from developer
Dear customer, Please email us at service@naploungewear.com for any problems during your order processing. We feel so sorry for your unpleasant experience. Provide us your order number and we will try our best to help you as soon as possible. NAP TEAM
Scammers
Nap is scamer, He never ships, and there are many reasons to discount your money when refunding, cheating company, returning my money, he is a Chinese company
Response from developer
Dear customer, We feel so sorry for your unpleasant shopping experience. Please provide us your order number and we will make sure that you can get your items in short time. Please understand that our supply chain was highly affected by COVID-19, and the problem has been solved recently. Thanks again for your order and looking forward to see you in your loving products. NAP TEAM
