Nativetalk Business

Call recordings • Tap a call in your call log to play its recording (admins, on plans that include recording). • Turn call recording on or off under More > Advanced. • Tapping a call now opens its details instead of dialling, so no more accidental call-backs. Calls • Call logs have new "My calls" and "Team activity" tabs, with agent and date filters. • The call screen now appears however you answer: in the app, from a notification or from the lock screen. • Clear two-way audio when answering from the iPhone lock screen. • Caller numbers are shown in full, the way you would write them. • Incoming calls arrive more reliably on Android. Messaging • Large videos are compressed before sending, so long clips are no longer rejected. You'll see upload progress too. • Keep typing and sending while a video uploads. • Agents are asked to clock in before replying, and can clock in without leaving the chat. • Your inbox loads more reliably the first time you sign in. • Fixed Instagram messages appearing twice, and attachments or email replies showing as empty boxes. Channels • See when Instagram, Facebook or LinkedIn disconnects, and get notified. • Email: disconnect it, follow clearer forwarding steps, and see whether mail is arriving. • Remove a WhatsApp number you no longer use. • Channels paused by a plan change are clearly marked, with how to restore them. Dashboard and team • Figures now match the date range you pick exactly. • New "Customer wait by channel" card, and clearer response-time figures. Plans and account • Add your email address when you sign up. • Invite and partner links now carry through to sign-up, and partner discounts are shown before you pay. • New CRM Access screen with your web CRM link. • Plan cards list every feature included. Plus many other fixes and reliability improvements.