My Honest Experience with Navi UPI
Even when you manage to collect 5–6 coins at a time, you can’t withdraw the cash immediately. You have to keep accumulating coins until you reach the required amount, which makes the whole reward system feel pointless.
Another major issue is the transaction history. If someone sends me money or I receive a refund from another app, the transaction often doesn’t appear properly in Navi’s history. Sometimes I don’t even receive a normal SMS notification because Navi is connected to the payment system. So it becomes difficult to keep track of incoming payments and refunds.
Honestly, compared to Navi, PhonePe and Google Pay feel much more reliable and convenient. At least they maintain proper transaction details and make it much easier to track payments, refunds, and incoming money. After using Navi for a long time, I personally feel that the overall experience is quite disappointing.
Response from developer
Hi Tarafdar, we understand your disappointment with the rewards and the difficulty in redeeming smaller coin amounts. We also understand your concern regarding incomplete transaction history for incoming payments and refunds. We regret that your experience has not met your expectations and truly appreciate your continued support. While rewards vary, we're continuously working to enhance your experience. Keep transacting and get exciting offers in the future. For further assistance, please share the details with us via https://navi.com/contact-us/feedback using ticket ID 4087269989, or if you'd prefer quicker assistance, connect with us on chat here: https://m.navi.com/NAVIHQ/kYL8E Our team will review your concern and get back to you with the appropriate support.
Excellent experience till now
That said, I believe there is a small area for improvement regarding repeated document requests. Streamlining this part of the process would make the experience even better for policyholders like us who live far from the city.
Response from developer
Hi, thank you for your wonderful feedback! We’re glad to know you’re happy with our team and find Navi helpful. Your support means a lot to us!
very bad experience
Response from developer
Hi, that's not the impression we want to leave. We’d like to better understand your concern so we can assist you effectively. Please share more details with us via https://navi.com/contact-us/feedback or, for faster resolution, connect with our chat support here: https://m.navi.com/NAVIHQ/kYL8E
Greatest | Simplest | Super Features
Thank you for creating such a smooth experience. I had struggled with other confusing apps before, but this one has been a real game changer for me and millions of others. My only request is please do not discontinue the rewards feature. Many companies have taken that path and it is disappointing. Please continue keeping this feature alive as it truly sets your app apart.
Response from developer
Hi, thank you so much for your continued support—it truly inspires us to keep improving and delivering the best for you.
UPI lite
Response from developer
Hi, we’d like to understand what might have caused this issue so we can assist you effectively. Please share your details via https://navi.com/contact-us/feedback or for faster resolution, connect with chat support here: https://m.navi.com/NAVIHQ/kYL8E We’re here to help and ensure your concerns are addressed promptly.