Ok first off, I want to qualify this review as I have years of experience in engineering, product application development and testing. I can say without any reservations that Navitas has more than impressed me with the product (I have a 2008 RXV with the TAC 2 controller and OTF programmer) I have never had a problem with the app disconnecting or timing out, I have had 0 problems or issues with the app. Did I mention that I have had 0 issues with the app? I have had the controller and OTF in the cart for 2 years and waited intentionally to write a review that was fair and honest for us as the consumer/user and feedback for Navitas. As a consumer/user, I try to research the product from manuals, FAQs and consumer reviews from many sources to make sure it is even worth considering purchasing. The product and customer support reviews were positive so I purchased the TAC2 controller and OTF programmer. I was impressed when I received them, the quality, sturdiness and appearance of the boxes alone gave me warm and fuzzy feelings for the installation and enjoyment to come. I installed the controller and OTF programmer myself, downloaded the iOS app and spent time familiarizing myself with the menus and settings that are included. *IMPORTANT* waiting two years to write the review proved Navitas dedication to quality of product and customer CARE is exceptional. From the individuals answering the phone to service and technical support blows me away. The only small issues and concerns I had were caused by me! That’s hard for me to say, however the patience and knowledge of product and applications straightened me out and we laughed the entire time we were in the phone. After two years of total satisfaction I have an unbiased review and I apologize for blabbing on an on like my Dad owns the company and we know better than to anger Dads! After getting back onto the website to see what had changed in two years, Navitas got me again- the entire site is completely different and easy to navigate with intuitive interface and easy to find content by cart models with specific and DETAILED easy to read instructions that will give you the confidence you need to purchase, install and use your product. The level of detail in these pages and videos are golden. GOLDEN! Navitas uses customer feedback from installation to operation to continuously improve the knowledge base for us. Everything I needed to know about Navitas product and customer focus happened on a Sunday in January when one of the technicians CALLED ME AT HOME to address an issue that THEY had been leaving ME voicemails about getting back with them to resolve. Maybe that should have been my entire review. Don’t make a mistake and let a bad review that Navitas reached out to the customer to resolve sway you. Do your research, get the true customer experiences and make a decision you will be confident in and so
pleased with after purchase that you will write a review based on your experience. Maybe not this long. If you read this entire review, maybe you need a nap. I know I do…
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