The app
App is amazing but still need to be improved to compete with ILA
Fawzi
Not win any time 🙈
Account opening
I had a great experience opening my account through the NBB Online Mobile App. The process was smooth, quick, and completely digital. I really appreciated the user-friendly interface and step-by-step guidance throughout the journey. Everything was clearly explained, and I was able to complete the application without needing to visit a branch. Excellent work by the NBB team in making banking easier and more accessible. Highly recommended!
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A tech disaster
Not all features on this are activated. Requires individual customer service calls to activate features that should be fully functional. Why have an app with features that are not already accessible to customers? Have called three times to resolve the same tech issue and it’s still not resolved. I get the impression the IT dept is as lost as I am with this app.
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Response from developer
Thank you for sharing your feedback. We’re sorry to hear that. We’re constantly working on enhancing our valuable customer's experience. Please contact us on +97317214433 or email us on digital_branch@nbbonline.com. We will try to help you immediately.
Quick and efficient
Had my account and my card set up within the hour. Would recommend.
No one Bank All over NBB
Good Service
Good Application
Good Financial House
Good Environment
Good SAFE Bank
Good Application
Good Financial House
Good Environment
Good SAFE Bank
Response from developer
We’re happy to hear that. We always strive to provide our customers with the best services and experience.
Not able to register
Last 3 days I am trying to register my NBB account to this App but it’s always showing this service is temporarily unavailable, reinstalled the app 3 times and tried but still the same, raised complaint to the bank support still the same.
صعوبة
حاولت عدة مرات في اعادة تعيين كلمة المرور الا انه جميع المحاولات باءت بالفشل بعد ادخال رقم OTP
Not smooth digital onboarding
Although advertised as 5 minutes journey to open the account, it took 9 days in my case. And after received the SMS confirmation that my bank account was created, I am unable to access the digital platform without going through the ekyc process again. I keep receiving a screen that says that they are validating my identity (even after the account creation). The live chat service have no clue how to address this and they left the chat without responding to my texts. Apparently I will have to visit the branch which defeats the whole point of digital banking !!!
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Disappointing Experience
this app does not meet my expectations and needs significant improvement.
Response from developer
Thank you for sharing your feedback. We’re sorry to hear that. We’re constantly working on enhancing our valuable customer's experience.
شكراً لكم
كل الشكر حق فريق عمل بنك البحرين الوطني على الجهود المبذوله عشان يخلون معاملاتنا البنكية سهلة
Stuck on welcome page
Dear Team,
I have been trying to log in to my account and I’m stuck in the welcome page. Pls rectify
I have been trying to log in to my account and I’m stuck in the welcome page. Pls rectify
Good
Very good customer service
A decent app but needs to be made easier
The app does the basics but can be a bit frustrating as some tasks that should be easier are still complicated. Like transferring out of the Thara’a account is unnecessarily difficult.
Response from developer
Thank you for sharing your feedback. We’re sorry to hear that. We’re constantly working on enhancing our valuable customer's experience.
One small function to correct
Seamless app! One small function to correct. When the app gets “timed out” to restart the app it does not come to the face identification screen. It keeps on “thinking”. I have to close the app and then restart to enter into my account.
You really have it all with this app
With the recent introduction of digital loans, I really have all my needs in one place. simple and fast for my daily banking needs, with a very friendly user experience. I can send money using mobile number and pay card with simple clicks.
Bad app
Four months and I am unable to use the app. I reported this problem more than 15 times and no help or no one cares. I just tried to signing in but the same problem still exists
I give up
I give up
You really have it all with this app
With the recent introduction of digital loans, I really have all my needs in one place.
simple and fast for my daily banking needs, with a very friendly user experience.
I can send money using mobile number and pay card with simple clicks.
simple and fast for my daily banking needs, with a very friendly user experience.
I can send money using mobile number and pay card with simple clicks.
Please improve
Need to improve updates
Worst app comparing to other banks in bh
Horrible one example is that if you reset the password you have to delete the app and redownload it again to sign in, btw nothing in the app tells you this, i had to go to the brach for them to tell me this.
