Neato Burrito Now User Reviews

Customer Experience

Positive experience20.0% of reviews
Neutral6.7% of reviews
Negative experience73.3% of reviews

~ Based on 30 written reviews from the US App Store.

Is Neato Burrito Now Safe?

Not enough ratings yet to assess Neato Burrito Now.

Is Neato Burrito Now Legit?

Neato Burrito Now appears to be a legitimate app. AppsHunter Legitimacy Score for Neato Burrito Now is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Remove this from App Store

I downloaded this and tried to use it and it kept crashing. Turns out it hasn’t been updated in five years. Why is this even still in the App Store?

No longer works

I assume they stopped supporting this app. You can’t select a location to order, forced to just use the regular website.

Garbage

I love NB but this app is atrocious. Freezes, crashes, dead links. I’ve passed on ordering because of it.

Doesn’t work

The app consistently bad for the several years that I have had it. It does not show the store locations or allow you to order. Just go to the store and wait I guess.

wow

food is so good i would give up my first born for a cowboy crunch and cherry soda i am not kidding wow

No point

I can mobile order, but there’s no way to link to my rewards atall!

App Crashes and is Randomly Unresponsive

When attempting to add money to my wallet, the app simply crashes. Meanwhile, I have a ton of points that I can’t use because the wallet feature won’t work!

On top of what was mentioned above, the app is terribly temperamental in it’s responsiveness. I can’t believe this app has been out for several months and is still this buggy. It appears that whoever designed this app didn’t test it, or if they did test it they didn’t test it thoroughly.
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Apple Pay?

Why isn’t there a option for Apple Pay. I don’t want to store my credit card on the app. Or at least put a add card info option in the credit card pay area.

Much Improved!

I had a ton of issues when this site was rolled out- glad to see they’ve all been addressed. No issues in the last month or so!! Only suggestions: skip the signature (if I can buy a computer without signing, why do I need to sign for a $10 burrito?), and I’d love the ability to leave tips for the hardworking employees during all of this.
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Response from developer

Our famous server company had system wide Network Problems this morning, which took down hundreds of websites and apps all over the US and was totally and unfortunately out of our control, so that's why you were experiencing problems. Send us an email and a phone number to Tech Support, we'd love to hear your feedback on the Payments page. contact@getthinapp.com

Nice Idea, Poor Execution

Easy to assemble order, can never checkout. Once order is assembled it has you sign and then always get “error creating square ID”. Tried on 4 different iPhones and two iPads with same result.

Response from developer

Hi. Sorry, for the late reply. The issues you were experiencing were due to our entire App being dependent on a famous payments company that changes things a lot and without a lot of warning. We did figure this one out pretty quickly (like 2-3 days back then). Have you been able to order fine again? If not, please email your registered email to contact@getthinapp.com and we'll make sure we get your Account updated, so everything works smoothly again. - Pre-Order Apps Team

Doesn’t work

Crashes every time I refresh locations and always says “mobile orders paused” no matter what time of day.

Buggy App - Unable to use

I was so stoked Neato is back but I was disappointed I was unable to use the app to earn rewards or to order & pay. I cannot add funds to my e-wallet and the app keeps closing out.

Response from developer

Hi Laura, so sorry to hear about your troubles with the App. The famous company that controls the technology that powers the App changed something without any warning, which caused that. We've quickly updated things so they should work now - try logging out, then logging back in and you should be able to do everything. Please feel free to contact us if there's a problem at contact@getthinapp.com - Thanks!

Error creating Square ID

I absolutely love your food and I'm very glad you're open again, but this app won't let me finalize and pay for my order and you're currently making us order exclusively via the app.

Response from developer

Hi! So sorry to hear about your trouble. Love your review title, which confirms that was the issue we fixed. The famous company that controls the technology that powers the App changed something without warning that caused the issues you and so many were having. We figured it out and updated things, so everything works again. Please try logging out then logging back in. But, to be sure, please email us which email you signed up with (on the Neato Burrito App), so we can check your Account specifically just to be sure. contact@getthinapp.com Thanks!

The app is buggy and it’s hard to tell which locations are at capacity with orders

App crashes every time you refresh the location.

The app works just fine with the se

I have the SE and the app isn’t glitchy at all. It actually works really well. Would recommend

Response from developer

Awwww thanks for letting us know. We tested it on a lot of different devices - as usual. We do try to make our Apps available on as many new phones as we can, but we're just a little tech company now without the biggest budgets - and we're just trying to help American businesses be more "mobile" like the famous companies to the best of our ability!

Hungryman

App freezes randomly. Won’t let me checkout says server may be busy.

Welcome back!!!

I’m so happy about this new format of Neato. We missed you so much!

Response from developer

We'll pass this along to Neato! They are working HARD for all their beloved Customers. And we're so glad you're happy about this new format. There's more to come!

Not Working

I’ve downloaded the app and it doesn’t work at all. I open it and it’s just a frozen screen on the home page of the app.

worst app

the app simply does not do what it was designed to do. i have spent a maddening hour just trying to open the app, but it crashes every time. neato burrito wasted time and money developing an app to reopen during the pandemic when they could have switched to a phone order system or added online ordering functionality to their website. foolish.
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App opens and that’s it.

I open up the app and try tapping on any icon and it does nothing.