Suddenly slow to open
There is a progress circle circling when loading a profile - even though all the rest are clearly loaded but it seems the app is stalled up/until it can load its adverts.
This is stupid please revert.
This is stupid please revert.
Lotto purchase NOT working!
WHY is buying Lotto and Powerball tickets not working on your latest updated iPhone app ???
Endless Marketing Notificatiions
I’ve turned all non essential notifications off. Sending me a notification every day saying that I’m missing out will force me to close my Nedbank account.
No means No.
Stop being annoying Nedbank, you are better than this.
No means No.
Stop being annoying Nedbank, you are better than this.
Completely Unusable
The moment I login, I am immediately taken back to the login page. I cannot use the app at all. Prior versions didn’t have this issue.
Unhappy
This is a complaint about not receiving my funds/ not having my funds converted every time I receive an international payment for salary paid by my employer even when I provide statements and let it be known that I will be receiving payments every month but I am still being sent emails to confirm the international payments to go through regardless of my responses each time. I am still delayed even when I confirm for my funds to be converted. I am very unhappy about this.
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Update results in no login
Honestly - I opened the app, being outside of the country, to get a proof of address and the application said I needed to update form the AppStore. So that’s what I did … updated … and when clicking the open button … goes back to the same screen that says I need to update. Perpetual loop and can’t access my information, my account or nothing … come on people wake up! Test your systems before you release updates !!
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Faulty
The international payments are messed up and also deleting unwanted messages has not worked even though I have done it 3 times.
Missing Transactions
I was astonished to see that my NEDBANK Money app did not show some transactions that are shown when you log into the website. Raised with NEDBANK as urgent. Customers are much more likely to reply on their app these days and make decisions based on what is or isn’t present. As a former IT Consultant it shows a lack of quality control in their software release process.
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Fail to include decimals on payments
The new App doesn’t allow to pay figures with decimals on an iPhone 15 with iOS 17.4.1. A bit ridiculous. I always need to use an old iPhone to do the payments.
Response from developer
Hi, Polimotores. Please chat with us on the Money app or Online Banking, email us at NedbankMoneyApp@nedbank.co.za or call us on 0800 555 111 with the reference number 88890956 and your details so that we can help resolve the issue.
No error codes
If anything goes wrong the app does not generate a traceable error code. It will simply say “Something went wrong”. Absolutely useless
Nedbank Customer Service
As a foreign account holder my only way to access my account is via the money app. I have been trying for over 8 months to update details so that I can access my account. Nedbank service to foreign account holders is terrible.
Newest Update - big bug
Since the newest update I cannot do cent amounts when doing an eft. 558 Rand is possible but not 558.80 Rand etc.
Please get that fixed ASAP.
Please get that fixed ASAP.
Response from developer
Thank you for the feedback. That doesn’t sound good – we’d like to look more into this and get you up and running. Please email us at NedbankMoneyApp@nedbank.co.za, chat with us on the Money app or Online Banking or call us on 0800 555 111 with the reference number 82482734 and we’ll get you up and running.
Iyajama lento, ayivuleki
I love Nedbank but you should really invest in a dev team to fix this buggy app. It freeezes and has authentication errors.
Not working abroad
I love this app. But when Im abroad its such a hassle to use, it takes ages to log in and to load new payments in a different time zone is a mission as it will not accept it unless im on the same day as south africa. And time zones often dont make this possible.
trash
Often struggles to open on iPhone. New is is poor and outdated to modern banking apps. Widgets are a joke put of the 80s
Don’t waste your time.
The most useless app ever. Chat function does not work. Email shortcut opens email, but uses a bogus recipient in To field. Nobody answers email which makes me believe there is nobody actually working.
Latest update crashes when changing profiles
You have to wait a few seconds for the whole profile to load, otherwise if you switch to another profile it crashes.
Unfortunately there’s no Zero star option here
Best app to learn how to install, deinstall as it does not work, to install, deinstall as it does not work, to install, deinstall as it does not work, to install, deinstall as it does not work, to install, deinstall as it does not work, to install, deinstall as it does not work… just crap!
Response from developer
Thank you for the feedback, oliverRSA. We hear you and want to get you up and running on the Money app. Please call us on 0800 555 111, email us at NedbankMoneyApp@nedbank.co.za, or chat with us on Online Banking.
Too slow
The app is to slow to open on iPhone
Takes few days to see updates on your transactions on your app
Takes few days to see updates on your transactions on your app
Too many notifications
The app is good but why is there so many notifications? You can’t even permanently turn it off. I don’t turn it off for the app in my settings because of me actually getting a single notification about my account. Make an option to turn notifications off permanently not for a few hours.
