Neopets User Reviews

Customer Experience

Positive experience36.8% of reviews
Neutral12.6% of reviews
Negative experience50.6% of reviews

~ Based on 468 written reviews from the US App Store.

What users say

Is Neopets Safe?

Neopets: Faerie Fragments appears mostly safe based on user ratings. AppsHunter Safety Score for Neopets is 80/100.

This assessment is based on 1,442 user ratings, with an App Store average of 4/5.

Safety Analysis

73.7% of ratings point to a safe experience
4.8% of ratings suggest some concerns
21.5% of ratings point to a risky experience

~ Based on 1,442 App Store ratings for Neopets.

Is Neopets Legit?

Neopets: Faerie Fragments appears to be a legitimate app. AppsHunter Legitimacy Score for Neopets is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

being held at gunpoint to play this game

awful and so annoying how neopets forces you to use this millenial old woman app pyramid scheme childs parents credit card exploiting nonsense. nobody will ever play this except for the fact they are literally FORCING USSSSSS PLEASE GOD HELP US THESE ARE THE DARK FAERIES BEHIND THIS

Can’t play for more than one or two rounds, if I’m very lucky!!

As title says, can’t play more than a round or two and that’s pure random chance. Game crashes chronically, it freezes after winning a match then gets stuck in animation loops until I either restart my iPad completely or am able to close the game out. It freezes a lot and literally the only reason I’m still trying and will continue to is to get the site rewards.
Show more

So much fun!

I did not intend to be hooked. So glad i am.

Unplayable on iPad

This game is absolutely shocking on iPad. Constant crashes. Load into the game - crash. Load a level - crash. Get into the level - crash. Actually play the level but set off a combo with a lot of animations - crash. Finally finish the level - crash before registering completed. Finish the level and register complete - crash before you can get into the next level. You are lucky to get a good run where you can play more than one level in a row and if you do the game then glitches out and the screen goes really bright and you can’t actually see anything so forced to restart the app. Keeping in mind this is a match 3 game that gets difficult the further through the story you get. Imagine getting to a really difficult level that takes days and days of restarting before you finally get lucky enough to beat it… yep that’s right - crash and back to square one. Seriously don’t bother with this game on an iPad. Should be pulled from the store because it’s clearly not compatible.
Show more

Response from developer

Hi there! We're sorry to hear that you’re experiencing errors. Please contact us at https://faeriefragments.support.neopets.com/hc/en-us/requests/new with your details. Include your Game ID, device information and the date when the error occurred. We'll do our best to resolve it.

Glitchy App

This App has been crashing consistently since the most recent update. I can barely play one level before it crashes. It often crashes as I beat the level, which makes it not count the level as having been beaten.

Not to mention that once you beat the game, you go into champion mode and only get 25 event coins per level, even boosted to 38, you have to beat 132 levels to get 5000 event coins. It’s tedious and annoying when you can’t play through multiple levels without it crashing.

Not sure why everyone is not giving bad reviews at this point it’s literally intolerable at this point.
Show more

A miserable experience

I’m sure many people who like this style of game get a lot out of Faerie Fragments. There’s a ton of content (albeit repetitive) and it can eat a lot of your time.
I play strategy games daily. Board, card, PC, you name it. This is not a strategy game, despite the attempts to claim as much. It is slop.
The only reason I’ve ever played this game is that, as a dedicated Neopets player, I am essentially forced into playing this garbage game to get non-repeatable rewards that carry over to the real game. Well no more. I’m uninstalling and will never play again. The only people playing and supporting are those too in the weeds to break free of what TNT is trying to force on their players. It is a shameful display all around.
Show more

Few frustrations

I really want to support Neopets as a long time fan, but there are certain levels that you just can’t pass without having to buy power ups or spending real life money to ensure you can finish the level. It’s a big turn off to playing

Response from developer

Hi there! We have designed our game to have difficulty increase with game progression in order to be more fun and challenging. Rest assured that Faerie Fragments is free to play, power-ups are not necessary to progress the game and can be earned by playing the match-3 levels!

I used to love this game

The endless challenge has gotten ridiculous. They want to you to buy power ups and so the make it next to impossible to beat, which is a new thing, because this wasn’t the case six months ago. How you gonna expect me to get rid of 68 green icons when there isn’t one in the square to eliminate? I’m not giving you guys a penny. It’s cheating to have that advantage on the competitive level stuff
Show more

Neopets MADE COMEBACK

MORE ITEMS AND REWARDS, EVENTS

technical issues :(

i really enjoy this game and the rewards it gives on neopets! but the ads barely work. i’ll sit through a long ad and won’t get what i watched it for. the game also crashes a lot

Fine at first

For being a game depending highly on RNG, it’s way too punishing to the player.

Fairy Fragments review

The controls r a bit wonky, it tells u to tap in a certain place but doesn’t respond when u tap there. It may be the way I have it set up.. So far its only a little annoying.

Fun!!!

Fun and addictive once you get the hang of it!!

vertical please??

can you make the game vertical? horizontal is so inconvenient

Could be better

Im on level 300+ and finding out I saved my tokens for no reason. You get barely any back, so they're useless to use for an extra turn

I miss ghoul catchers

OG ghoul catchers had the best aesthetic and none of the bells and whistles that I’m forced to play through just so that I can get my neopet’s version of candycrush. Best part was that I directly made NP from playing. Man I can still hear the background music and sound effects. Getting rid of ghoul catchers was a huge mistake and if they ever DO decide to bring it back but as a “new revived” version I s2g…
Show more

Good Game, just lacking story

Been waiting for the next part of the story to come out for over a year now. Events keep happening, but there's not much of a point in playing when you can't progress the story

Bit glitchy but overall enjoyable n nostalgic

BA57A46B is my friend code, redeem for rewards!

Response from developer

Hi there, thank you so much for your kind words! We'll strive to not let our fellow Neopians down and keep bringing you more magical experiences!

Garbage

This match-3 app has been lagging where 3D MMOs never have. That's how bad optimization is. It's not only annoying, it even gets my moves wrong because of the lag! Do you think that makes it unplayable? You don't know the half of it! With this new update, it crashes all the time. When I open the app. When I open a level. Right when I finish a level, but before it's counted as finished, just to screw with me. This is the very definition of unplayable!
Show more

Annoying tutorial pop ups

Please make the “tutorial” pop ups optional. I shouldn’t be entering level 5 being told “let’s match 5 colours in a row!” I get the game at this point, pretty clear. Can I just play? Why the incessant pop ups telling you the obvious? It’s so annoying and infantilizing, please stop.

Response from developer

Hi there, thank you very much for your valuable feedback. We'll do our best to incorporate your suggestions as we continue to improve the app. Stay tuned for updates!