About
This application provides authorized users with access to various hardware support and field service modules. It facilitates hardware replacement requests, historical reporting, site analytics, and empowers field technicians with automated troubleshooting and workflow management tools. The solution offers offline capabilities and barcode scanning.
What's New in Network Services Connect
1.26.1
September 26, 2026
- HWS Assist on mobile (HWSAFE-21457): The GenAI assistant (HWS Assist) is now available in the mobile app - Mobile framework modernization (HWSAFE-138, HWSAFE-3389): Mobile app upgraded to React Native 0.85.x and React Navigation v7 - Realm DB encryption
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FAQ
What is Network Services Connect used for?
Network Services Connect provides authorized users with access to hardware support services, including submitting replacement requests for faulty equipment and viewing historical reports. It also offers field service tools for technicians, powered by analytics and intelligence.
Who can access Network Services Connect?
Access to Network Services Connect is restricted to authorized users who possess Ericsson accounts and are enrolled for Ericsson strong authentication. This includes Ericsson employees, third parties, and customers.
Does Network Services Connect work offline?
Yes, Network Services Connect offers an offline mode, allowing users to access its functionalities even without an active internet connection. This is particularly useful for field technicians.
What kind of analytics does Network Services Connect provide?
The application offers extensive historical reporting on hardware replacements and online reports on the status of site nodes. The Connected Technician module is also powered by analytics and intelligence for troubleshooting.
What devices does Network Services Connect support?
Network Services Connect is supported on iPhone, iPad, and iPod devices. It is designed for mobile use by field service personnel.
How often is Network Services Connect updated?
The application was last updated on May 30, 2026, with version 1.25.0. This indicates a recent update, suggesting ongoing development and maintenance.
Is Network Services Connect free to use?
Yes, Network Services Connect is available for free. There are no in-app purchases or subscription fees associated with its use.
Does Network Services Connect have ads?
No, Network Services Connect does not contain advertisements. The application is ad-free, providing an uninterrupted user experience.
