Frustrating
As a long time subscriber I switched from the physical magazine to a digital subscription. However, what really infuriates me about this app is that when reading the digital edition of the magazine the articles often appear in a different, jumbled order to the physical publication and the digital version of the magazine on the NS website. Please, please, please fix this so that reading the latest issue in the app gives the reader the same experience as reading the physical magazine. It shouldn’t be difficult.
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The app is awful
The app is never updated with the latest magazine you have to literally email them to ask them to update it. Terrible app but good magazine. Just a shame they can’t get the app right.
Fantastic publication, terrible app
Did we really need a knock-off version of Wordle before having a an app that has the latest magazine available even remotely close to the date of publication? Digital delivery has been consistently later over the last year.
If the developers could work on that it would be much appreciated.
In the meantime I’ll just have to hope I don’t miss a change of prime minister whilst struggling with the hard sudoku!
If the developers could work on that it would be much appreciated.
In the meantime I’ll just have to hope I don’t miss a change of prime minister whilst struggling with the hard sudoku!
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Fancy for the sake of it
Works as you’d expect any news app to but two things make me hesitate to open it.
1. The logo splash screen every time it opens. Please can I turn it off? Just take me to the content.
2. The font. I know this must be standard but I have good eyesight and reading this font is hard. Changing size is impractical. Can we have options please?
1. The logo splash screen every time it opens. Please can I turn it off? Just take me to the content.
2. The font. I know this must be standard but I have good eyesight and reading this font is hard. Changing size is impractical. Can we have options please?
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Good articles ruined by poor reading experience
Please, please let users be able to change the font of your articles. Whatever typeface you have chosen is terrible for reading on an illuminated phone or tablet screen - thin, indistinct strokes. Your app designers should surely be able to offer a font option. Even your text size options are too inflexible - moving from default to the next size up is a ridiculously large change. If all this doesn’t change in an update soon I will not be extending my trial subscription.
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Refreshing is so annoying
The app refreshes and navigates away from any open articles when you switch apps even briefly. Incredibly annoying that I cant respond to a text midway through an article without having to find it again.
Great content - poor reading experience
I’d like to be able to read this with a larger font. But it is simply a pdf of the paper magazine that can’t have the size increased.
Could be better
It’s pretty, but no search function and links to other statesman articles open in a browser
Good content but hard to enjoy the app
Unlike its competitors, the NS app almost never uses push notifications to let you know when there’s new content to read. As a result, I rarely remember to open the app… that’s on me, too, but I wish there was an option to invite more notifications so I’d make use of my subscription.
The font can’t be changed and isn’t the easiest to read on screen.
As others have noted, the app doesn’t save your place if you switch apps. The search function also barely, well, functions.
So overall, it’s not a great experience, which is a shame because the material itself is usually really good.
The font can’t be changed and isn’t the easiest to read on screen.
As others have noted, the app doesn’t save your place if you switch apps. The search function also barely, well, functions.
So overall, it’s not a great experience, which is a shame because the material itself is usually really good.
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Unreadable typeface
The app is fine and works well. However, the typeface used is awful and really difficult to read! You can make it bigger but then it’s too big. Please pick a typeface that looks good on a small phone screen. It’s not print…
Truly Awful App and Customer Service
Had the mag on the app some weeks and could only access a few articles. Other weeks mag never even appears on app. Contact customer services and days later an uninterested intern says hows sorry they are and does absolutely nothing. Won’t be renewing.
Renewed Subscription
My subscription ended and it took several days to renew it - my fault as bad at admin. I’m glad to have re subscribed and to be enjoying the wide range of articles and analysis again. Andrew Marr and Nicholas Lezard are my favourite writers.
App needs work
Great journalism, but I find the typeface hard to read and — as others have mentioned — it doesn’t cope with multitasking at all well, so when you switch out of the app for a moment it loses your place. The New Statesman used to have an excellent app but the redesign succeeded it making it a much poorer user experience.
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Don’t Take the Trial Membership!
I took a trial membership of this magazine. Although there were some good articles, there were others that were quite offensive. Unfortunately, if you are abroad, you can’t cancel. The only way to cancel is by phone and they don’t accept calls from Internet based apps like Skype. So if you’re in a country where calls to UK are expensive, it would cost more to cancel rather than keep something you didn’t want. It’s a bit of a scam, really.
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Great, intelligent magazine, very poor iPhone app
This app is pretty poor. If you come off the app, even briefly for example to read a message, when you go back in you have to wait whilst it refreshes the whole page - normally back to the top. Why does it need to refresh at all? And if you’re reading the digital magazine (as opposed to the live feed) and leave off for an hour or so, the whole thing refreshes and you’re kicked out of the magazine tab and lose your place entirely.
And you have a limited choice of font size - too big or too small.
The NS could learn from the Economist on how to make it a good experiences. Really puts me off using it. It’s making me wonder if I’ll renew my subscription.
And you have a limited choice of font size - too big or too small.
The NS could learn from the Economist on how to make it a good experiences. Really puts me off using it. It’s making me wonder if I’ll renew my subscription.
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Two things that will improve the app enormously
Hi. Please can you…
1. Offer alternative fonts. The one you have is not great to read on a screen
2. Make the text size more flexible. The slider has only three options.
Thanks
1. Offer alternative fonts. The one you have is not great to read on a screen
2. Make the text size more flexible. The slider has only three options.
Thanks
Simply the best
You are exposed to so much poor news media nowadays that to read anything in the NS is to breathe oxygen in a gas filled mine. Thoughtful critical responsible honest and supportive reading , simply the best . Even a populist might read it
Notifications not working
Not impressed. Can’t log in therefore notifications of new articles don’t work . When will this be resolved?
Awfully buggy app
Imagine a magazine that looses its place every time you set it down for 2 minutes or whose pages sometimes refuse to turn. That's this app. It frequently crashes when the phone is locked or when in the background, meaning you have to find your place again. There are also scrolling bugs which mean you often can't actually scroll down an article. I've had both these issues regularly on my iPhone 15 Plus and 2020 iPad Air. It's not the fault of NS, I subscribe to another magazine which appears to use the same base-app ("pugpig bolt") and it has exactly the same issues despite being on an older version, which goes to show how much investment is happening in QA! Please improve the app quality.
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Subscription failed
The app removes your subscription immediately even if there is a notice period of 3 months 🙁
