Quite mediocre
I’ve been a customer of NYPL library services for nearly a year now, and I appreciate the variety of reading material available and have been able to enjoy a couple ebooks. However, I cannot get over how terrible their apps (own, Overdrive, and Libby) and their site are, right from the beginning. The fault isn’t even with the latest versions, they’ve been uniformly awful with any actions I try to execute from the very beginning of my time as a library member. I can’t find the availability of any of the books I’m looking for, cannot borrow, cannot see my checkouts, pretty much nothing.
If I could ask for help with a specific task, I would, but their online presence is messed up from A-Z. How can they be so mediocre and serve a great city like NYC?
If I could ask for help with a specific task, I would, but their online presence is messed up from A-Z. How can they be so mediocre and serve a great city like NYC?
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Just use the website on a browser
This is actually worse than just viewing the NYPL website in a browser. Why does this app even exist?
Terrible
Barely usable. The search function just does not work at all
Why can’t I save titles for later??
I love the app for the most part, but I hate that I have to be in a web browser to bookmark titles for later! As I’m scrolling insta or in a conversation with friends I want to be able to quickly add titles to my app but not put a hold on all of them at once. I don’t know why this feature isn’t available on the app but it is on the website. Drives me crazy!
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Very buggy app
I love NYPL. I hate their app. It will often show me zero books checked out or on hold when I have many of both.
