Brilliant!
Great app, issues after update
Missing information
This is not as good as the original app I used to use for the Welland canal bridge status.
Still Issues After Update.
Response from developer
Just wanted to let you know this issue is fixed if you update the app! Thanks again for your patience. Hi there! Really sorry about that, I had the updated lock screen widgets, but I did not add them to the app by accident. I've got an update on the way that fixes this and it should be released within the next day or so. Please check back in about a day or so, and the update should be out! Thank you for your patience!
5 stars
Loved this app until recent update
Response from developer
Just wanted to update you and let you know these issues are fixed and the update is out! Thank you for your patience. Hi there! So sorry about that, I had this ready but I forgot to fully add it to the app. I've got an update on the way that fixes this and it should be released within the next day or so. As for the issue for the subtitles showing for the bridges, if you go into the Settings section of the app, and tap on the "Card Visuals Shown" dropdown, you can choose "Both" to get both the icon and the subtitle displayed. Hope this helps!
Bridge lift duration
When driving, I don’t go to the MAP view as it’s too distracting.
Can you please reimplement the durations for raised bridges? It was an amazing feature.
Response from developer
Just wanted to let you know the issue is fixed and the update is out! Thank you for your patience. Hi there! Sorry about that. This was something that appeared to work when I was performing some updates, but it didn't appear to transfer over. I've got an update on the way that will fix this automatically, but for now, if you go into the Settings section of the app, and tap on the "Card Visuals Shown" dropdown, you can choose "Both" to get both the icon and the subtitle displayed. Hope this helps!
Not always accurate
Response from developer
Hi there! Unfortunately, the Great Lakes Seaway Website which I take the data from for the app (as stated in the description of the app) saw some downtime the other day. This resulted in the statuses of the bridges being incorrect. This is not a problem on my end, and there is nothing I can do about it as I do not work for the Seaway. Since the Seaway website can be finicky sometimes, I would suggest making sure that you have the most up-to-date data. You can do this by checking the time shown at the bottom of the app. This timestamp shows when the data on my server was fetched at. If the time shown there does not match the time you are checking the app at, I would suggest checking the map implemented in the app. It should show whether there is a boat approaching your bridge of choice.
Harry D
Update today April 5th. App is working fine now, I really like it.
Response from developer
Hi there! Sorry to hear the troubles that this has caused you. There was an issue on my end where a part of the app assumed the Seaway website was always up and reachable, but over the past few days their website has had quite a bit of downtime it seems. I am submitting an update as I am writing this to fix the issue. This will mean that although some bridges might not show up when one of the Seaway pages is down, the app shouldn't immediately crash. Thank you for your continued support in using the app! Hopefully the coming update fixes this issue for you. Please let me know if you have any more issues!
Great App
Response from developer
Hi there, thanks for your review! Unfortunately I am unable to get this data for the St. Catharines bridges. It is not possible with the data the Seaway currently provides. It is available for the Port Colborne bridges, but not for St. Catharines. I've added a map so you can check it and make your own assumptions when the status is "Raising Soon," but I understand that this isn't the ideal solution. I will update the app should the Seaway start providing this data to users!
Raising soon
Response from developer
Hi there, thanks for your review! As much as I would love to make this a feature for the St. Catharines bridges, it is not currently possible with the data the Seaway provides. It is available for the Port Colborne bridges, but not St. Catharines unfortunately. I've attempted to work around this by adding a map so you can make your own judgements when it says "Raising Soon" but understand that this isn't an ideal solution. I will keep check of the website and will update the app should they provide this data!
Garbage
Response from developer
Hi there. For context, I get my data from the official Seaway website. This is explicitly stated in the app description. I do not create the data, I simply take existing data and put it in a nicer, easier to use format. Unfortunately, the Seaway website was down for an extended period of time. I was aware of this issue, and unfortunately there was nothing I could do about it as the problem wasn't with my app or my backend server. Outages like this don't happen regularly though, and I am hoping another one as bad as this doesn't happen again for a while. I encourage any users who regularly use the app to go to Settings, and tap the "Official Seaway Website" button when any issues arise and reach out to me if there are any issues that aren't present on the website. There are ways to contact me provided in the app. As of writing this response, the website has been back up for about two days and the app is once again receiving data. However, if you would still like to get your money back, you may request a refund through Apple.
Sat July 9 3:00 pm
Your app shows the bridge is available
Response from developer
Hi there! Sorry to hear that the app didn’t work out and caused an issue for you. Unfortunately, I’ve noticed that the website I take the data from isn’t always provide the correct information. It’s accurate most of the time, but occasionally it doesn’t update. It has been doing this more often than not lately. This also means that, when this happens, my app will provide you the same incorrect information, and unfortunately I cannot do anything about that. I am hoping the issue resolves itself naturally but I may reach out to the website maintainers to see if there is an issue if it doesn’t. Hope this helps you. Sorry again for the inconvenience. Please feel free to reach out to me via the email provided in the app if you have any more concerns.
