Don’t bother
Pre booked taxi for important trip… app canceled with no reasoning before cab showed up, then just showed “cancelled for reason cancelled”
Terrible app
This app is simply terrible. It does not work with autofill or password manager. It will not even reset a password after trying twice. I used it once and the taxi was a no show. I gave up waiting and called and after being on hold spoke to a dispatcher. I was told that the app doesn’t actually work and is separate from the real dispatch system and that someone must have missed seeing the email request. So don’t waste your time with this service.
Show more
Pre-booking is misleading
Prebooked a wheelchair taxi one hour in advance. At the requested pick-up time, my request was then submitted. 30 minutes in and still “searching for a driver”. On hold with the office (20min) to see if I can get someone to pick us up.
Best App And Best Taxi Company Ever
Best App And Best Taxi Company Ever
This is why taxis are failing
Booked a taxi to take a ride to downtown traffic was no more than usual driver said it would take two hours and to the long way to avoid it. Blatant scamming will never use north shore taxi again.
No show
I booked a taxi for a trip to the airport, they didn’t show up, then they called me at the scheduled time to tell me no one was working in my area. What the? Terrible service. If they called a few hours in advance I could have made alternate arrangements, and I would have understood. Total lack of respect and I’ll not use them again.
Show more
New app is much better
The new app is much better than old version. Clearly I can schedule future trips. Wheel chair option is available on the booking page. In addition to app notifications about booking and arrival of the cab, I also get sms notifications on ETA and arrival. Best of all I can register my credit card and pay through the app. Love it!!
Show more
No show
I booked a taxi via the app to the airport 24 hours in advance to make sure it would be there on time and the taxi didn’t show up. When I called to ask where by taxi was they advised there are no cars in the area and that I shouldn’t have used the app as it doesn’t work. This was dispute the fact that they are heavily This is completely unacceptable if you book a car via the app in advance you expect that they have booked the car. There was no phone call so had I not called we would not have even been made aware.
Show more
Complete joke
I have to tell you this attempt at modern ride hailing is terrible. I have used this app on at least three previous occasions (given no alternative) and the driver never showed up! This even though I had scheduled pick up many hours in advance. After no one showed and after waiting for at least 10 minutes after the scheduled time I called NS Taxi. I was rudely told by some dispatcher that she had absolutely no record of any scheduled pick up. When I told her I had a booking reference number from the app she said she had no idea what that was and had no access to the online service. The service I receive from North Shore Taxi is consistently really poor and unreliable.
Show more
Scheduling doesn’t work
Scheduling doesn’t work
How is this app approved on the App Store?
Dear apple employees,
As an app developer and customer of thousands of apps, this app is a disgrace on the App Store.. nothing works! The map system is a joke.. I’ve made map systems in half an hour which at least have proper departure and arrival detection on maps.
This is just one of the many flaws.
As an app developer and customer of thousands of apps, this app is a disgrace on the App Store.. nothing works! The map system is a joke.. I’ve made map systems in half an hour which at least have proper departure and arrival detection on maps.
This is just one of the many flaws.
Show more
Absolutely awful
Due to the bugs this app has, it couldn’t locate me, I couldn’t type in my address or my destination, and it actually DID send a cab when I did not want to order one, and could not order a cab when I wanted to. What a joke, utter trash.
This defines bad
The world’s worst app from the world’s worst cab company. “An innovation” - is really just a very bad copy of Uber and Lyft, which doesnt work. Try calling them - they take hours to answer and are sadly the most unhelpful people you’ve ever encountered.
That’s what you get living ins region where most of the politicians are in the cab companies’ pockets, no Uber and no Lyft. One of the world’s best tourist cities, but until this improves I wouldn’t recommend visiting
That’s what you get living ins region where most of the politicians are in the cab companies’ pockets, no Uber and no Lyft. One of the world’s best tourist cities, but until this improves I wouldn’t recommend visiting
Show more
Frustrating App
As others have pointed out you can not input addresses. Tried booking a cab yesterday multiple times and it just times out. Incredibly frustrating experience, especially after travelling in the US last weekend seamlessly using Uber and Lyft. Looks like it hasn’t been updated in ten months so you get an idea how much they care about this app.....
Show more
Misleading wait times.
Says cab 4 minutes away. 40 mins later no taxi.
Don’t even try
This app is terrible! Sent cab to totally different location. Can’t wait for Uber
Terrible app
You can’t enter or search for a location without using the map. When my taxi didn’t arrive the operator told me I shouldn’t use the app because they can’t see what’s going on..
Worked for me
App works fine, I called to verify anyways because it was an early morning flight and I didn’t trust the app because of all the bad reviews. Seems stable. Picked up and dropped off at airport without a problem.
Useless!
It did not work: the taxi did not show up, and I couldn’t manually add an address. Terrible!
Good but could be much better.
The map says I live one block away from where I live. I always have to adjust it. If you save your address in the app, it takes a little time loading. But works eventually. Sometimes I have to close the app and start again because it’s taking too long to adjust. Sometimes multiple times. & When I cancel a taxi, it doesn’t cancel. Then I get an angry driver saying I should have canceled. I did, but the app didn’t register that I did. Also It would be nice to leave a note with my pick up address. When I add an address in and it’s not a known address, I get a call asking where I am. Like if I’m at a store waiting for example. Also a note section would be helpful if I have to use the app for another person in need, “guy waiting with brown coat, named Andrew” or whatever.
Good app, but needs a few adjustments.
Good app, but needs a few adjustments.
Show more
