Poor app access
I’m using the app to view test results and physician notes related to my hospital stay. Only the first part of notes and results show, making it difficult to understand. There is no help to fix this. Also everyone you hit the back button it takes you to the main page and you have to start all over to get to the information you want to review.
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Ken
It's absolutely horrible. Every time you try to log onto it it says you have to have an invitation which I have received and followed the instructions and it still does the same thing to me. It's the most user-friendly app I have ever seen.
Don’t
Doesn’t work horrible
Can’t access anything
Can’t join and there’s no help
Need IQ invite request it never received a response!
Very complicated! 😡
Horrible. Not user friendly. Repeatedly get msg that I need invitation to access
I’ve been in this app and had nothing but problems EVERY SINGLE TIME I try to access it. You can on the phone and are invited to use the app to accomplish things like med refill requests, cancel/schedule an appointment, view lab results & recent procedures, update patient profile or send a secure message to their provider. I can’t do any of that. Each time I’ve logged in I have trouble. So much for user friendly. I feel I need a PhD to navigate and actually GET through to “my” patient portal…. And when I contacted their IT support for help, the guy actually asked for my PASSWORD!!! I’m sorry. What’s secure about this??????? With all the $ ppl spend on healthcare for ANY reason, they could have put more money and effort into a system that is actually secure and WORKS. Epic fail. Truly. Very disappointing. Such a waste of time and effort.
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Unable to complete
New to the program and finding now that I still can’t enjoy because I need to figure out how to get an invite.
ER admission
I was well taken care of by the contracted ER department. After a frustrated week of post Covid bronchitis respiratory and Sinus bacterial infections, fevers, dehydration, killer headaches, being told at Urgent Care at the NNMG office on Vista and Los Altos only after trying to get ahold of my primary (Left correspondence on portal) provider, that they would only follow post Covid-19 virus protocol which does not include antibiotics. I was really sick and knew it. Your ER was thorough, comprehensive and also listened. Chose the right diagnostic to get me stabilized quickly. Chose the right course of treatment I am much better!! Respectfully, Eileen Aragon
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