Questionable API to Apple Health App
The stand alone app is comprehensive as it covers most of the health metrics you would want. Retrieving historical data is difficult.
The issue for me is that the only “sleep” data that is pushed to Apple Health is the HRV readings. Sleep and O2 data are only visible in the Nova App.
The issue for me is that the only “sleep” data that is pushed to Apple Health is the HRV readings. Sleep and O2 data are only visible in the Nova App.
Can’t even receive verification email
I can’t even get into the app’s features because it’s not sending me the verification email. So now I’m stuck with a product I can’t even use
Great Concept, Poor Execution
I was excited to try the Nova Smart Crystal Sapphire AI Smart Ring, but after weeks of use, I’m extremely disappointed with how the product and support are handled.
1. Firmware Updates: Despite a “beta upgrade” option in the app, it doesn’t work. My current firmware version (MOY-I163-1.1.2) hasn’t received updates, and there’s no guidance on whether updates are even planned. The FAQs and Customer Support sections are completely useless for technical support.
2. Support Issues: The “Contact Us” section lists the address of a Delaware registered agent, not an actual company office. This feels shady and impersonal. Their website has typos like “Return and Exchange POLIVY,” which screams lack of attention to detail.
3. New Product Focus: Instead of supporting current users, Nova is rolling out new products like the Nova X and Nova Pay. That’s fine, but at least update existing users on whether their rings will continue to be supported.
4. The App: It’s clunky, uninformative, and doesn’t reflect the polished experience you’d expect from a high-tech wearable. With only 9 ratings so far, I’m sure more users will report similar issues as time goes on.
Final Thoughts: The concept of the ring is great, but the execution leaves a lot to be desired. No clear firmware updates, poor customer support, and sloppy attention to detail make this product feel like an afterthought, not a premium piece of tech. Until Nova proves they can support their users and products, I can’t recommend this ring.
1. Firmware Updates: Despite a “beta upgrade” option in the app, it doesn’t work. My current firmware version (MOY-I163-1.1.2) hasn’t received updates, and there’s no guidance on whether updates are even planned. The FAQs and Customer Support sections are completely useless for technical support.
2. Support Issues: The “Contact Us” section lists the address of a Delaware registered agent, not an actual company office. This feels shady and impersonal. Their website has typos like “Return and Exchange POLIVY,” which screams lack of attention to detail.
3. New Product Focus: Instead of supporting current users, Nova is rolling out new products like the Nova X and Nova Pay. That’s fine, but at least update existing users on whether their rings will continue to be supported.
4. The App: It’s clunky, uninformative, and doesn’t reflect the polished experience you’d expect from a high-tech wearable. With only 9 ratings so far, I’m sure more users will report similar issues as time goes on.
Final Thoughts: The concept of the ring is great, but the execution leaves a lot to be desired. No clear firmware updates, poor customer support, and sloppy attention to detail make this product feel like an afterthought, not a premium piece of tech. Until Nova proves they can support their users and products, I can’t recommend this ring.
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Worked great at first
I received my ring about a month ago. I started wearing my ring maybe 2 weeks ago, and loved it! Then yesterday, it quit charging. I’ve tried different charging cables, different wall plugs, nothing works. The app might work fine, but the ring doesn’t.
AWESOME SUPPORT
EDIT: support finally got back to me and once conversation had initiated responses were quick they agreed that my issue was valid under kickstarter warranty and have sent out a replacement.
I absolutely love this ring. I think it’s fantastic super insightful however not only
1. Was the size incorrect in regards to the sizer they sent out but
2. After having it for three weeks now the lights are flashing all the time on my finger and on the charger and it dies in six hours.
I absolutely love this ring. I think it’s fantastic super insightful however not only
1. Was the size incorrect in regards to the sizer they sent out but
2. After having it for three weeks now the lights are flashing all the time on my finger and on the charger and it dies in six hours.
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