THE APP DOES NOT WORK
I HAVE BEEN WAITING TO CONTACT THESE PEOPLE ONCE BEFORE AND TODAY. I emailed THEM TELLING THEM THAT I cannot EVEN USE THE AI CHAT. NOR CAN I MAKE A CHAPTER NOR BODY. I look up at the top of the screen and it READ: THE OPERATION CANNOT BE COMPLETED. PLEASE WAIT A MOMENT AND TRY AGAIN. I waited AND waited AN NOTHING. I ordered i believe the standard which is the 38-dollars one, which says I can use AI AND THE CHAT TO HELP ME WITH MY STORY. TRUNS OUT WHEN U SUBSCRIBE, NOTHING WORKS AND THE CUSTOMER SERVICE IS OF NO HELP. THEY DO NOT EVEN ANSWER MY QUESTION BEFORE AND NOW. If i do not get any help i will contact Apple so my money can be returned. I can change my review once this is fixed. If u can answer my email so i can get some help. I have sent to emails so far. I have sent u an email through ur app support, and also through ur website and ur app, but no help. Where are u guys? Update: TODAY IS OCT 17, 2026, I am still unable to contact customer service from NovelShaft, i did send them many more emails trying to find out what they can do to help me. I assume they can as they are creators of the program. I really like the program and i was willing to give it a try as i have all my work in it, all 10 chapters. This is a shame as i could see potential in the app. I will cancel my subscription and wait to see if they reply. But at this point, i will move on to something else. I hope no one else gets the same problem then me but i think that, they will as i assume, the AI, might have programmed it to stop working for certain amount of time until the person decided to subscribe. I did subscribe but it still doesn’t work I believe that they need to work on this a little more to get the program up to date with the subscribers already subscribed. I looked at the subscription plan, and it is said that ALL plans have the AI program, meaning that u can use the AI with each plan only much less descriptions to ur work if you pay less. Still that doesn’t explain why I can’t actually use the program. The app program only works for a certain amount of time until it stops working which happened to me. I am sorry if this happens to anyone I hope if it does, you have more luck in them responding to u. Today is October 18, 2026, i still not been able to make a chapter even if i have the points to do so. And i noticed that they were about to update the version 3 days ago yet no reply to my emails.
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