Useless
Trying to get into this app for 2 weeks, message says they have a problem.
Head office said there is a problem we are trying to fix.
2 weeks!!!!!
Head office said there is a problem we are trying to fix.
2 weeks!!!!!
Will not load
Keeps telling me ’bad connection’ and refuses to load.
Can’t even login
The bit where you have to send a code to your phone to login, I presume there’s a submit button under the keyboard, but you can’t press it or scroll to it
Can't get past log on
Downloaded app, entered personal details, but when it gets to the phone part where you choose a number to receive a code, it brings up the keyboard and covers the buttons to continue and you can't move forward. Scrolling doesn't bring the buttons above the keyboard. This means I can't logon. I've deleted the app and tried multiple times but it doesn't work.
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Dreadful app
Asks to text my mobile number but then the confirmation button disappears and you’re just stuck on the screen. You’d think NS&I would actually invest some money in a decent app…
Very basic
App is ok but it is ridiculously basic. Please add the ability to withdraw premium bonds from the app rather than having to go to the website.
Rubbish
Rubbish
Doesn’t work
Haven’t been able to log in for a month, so it’s useless.
Has never worked
The app is simple to set up but has never worked for me. Once I’ve logged in I always get a ‘Something went wrong’ error saying there’s a ‘technical issue’. I can’t see my accounts so it’s effectively useless.
Needs modernising
Where’s the option to cash out in the app? Instead users are forced to go to the website, then on a phone call to enter a code, which is cumbersome. The app should offer the same functionality, features and services as the website. No doubt the app has too many managers and processes that make pushing out app features a 6-month+ task.
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App not working
App simply won’t even reach the login page without an error message. Please fix the app!!
Bad app
I’ve just removed the app from my phone for the second time to reinstall it. It’s telling me there is no Internet connection, but I have Wi-Fi and data and this is not the first time this has happened. It doesn’t remember your details for very Low, going through the absolute torturous addition of all the details they want they all have to come from different places just makes this app awful.
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App should be removed from iStore
This application no longer allows you to login. It asks you to confirm the number to call you upon , and then goes into an error mode.
Seems I’m not alone with this error.
Seems I’m not alone with this error.
Does nothing
Bring on the waste of time cut and paste reply from the dev.
Can’t log in
Unable to log in for over a year this is ridiculous. Tried their customer service but they couldn’t help either.
App has been broken for months
“Something went wrong” error message after logging in for months now. It says there’s a technical issue and to try again later, but always the same. I can see many other users have reported this issue already so why aren’t they fixing it?!
Why do all the responses to these reviews say to email or call them rather than acknowledging the issue and resolving to fix it?
It’s unbelievable that the app has been broken for this long without this being addressed
Why do all the responses to these reviews say to email or call them rather than acknowledging the issue and resolving to fix it?
It’s unbelievable that the app has been broken for this long without this being addressed
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I can’t sign in at all
I get to the page where I need to request a 6-digit pin to my phone number and the continue/add phone number buttons just disappear as soon as the page loads. There’s no way to select my number and proceed. Complete failure of app development.
Poor
Impossible to login. Bug which won’t allow me to send validation code to my mobile. Cant remember being able to login via the app easily.
Worst app ever
Just got lost for hours in an endless loop of password, code sent to mobile, pin and never access your account even though you’ve already set up face recognition access. This app really is useless if it wasn’t government owned they’d be out of business.
Rubbish - can’t log in
Installed app - the button that says “ continue “ to verify your phone number disappears after a millisecond so you can’t click it to confirm - this should be withdrawn for the sites - my wife has the same problem with a different model iPhone so it’s not my phone