1 Star — Extremely Bad & Pathetic Experience
One of the worst banking experiences I have ever had. We opened this account only **20 days ago**, and within such a short time, our money is already stuck. For the past **5 days**, we have been unable to make UPI, IMPS, or NEFT transactions due to the error **“Transaction exceeds Total Debits Allowed.”**
The customer support is extremely disappointing. There are **5 different contact numbers** listed on their portal, but despite calling them **40–50+ times**, we have not been able to get proper assistance. There is no clear explanation or resolution, and even the support ticket raised through the mobile app has received **no response**.
For a bank, keeping customers' funds stuck for 5 days without proper communication or support is extremely frustrating and unacceptable. This has seriously affected our business operations.
**Very disappointing and frustrating experience. I would not recommend this bank based on our experience.**
Review
Response from developer
Thank you for the feedback.
User Friendly app
Response from developer
Thank you so much for your feedback.
Very bad experience
Response from developer
Accounts are usually blocked only in cases of KYC or compliance requirements, and our customer care team would not advise that an account will “auto-unblock” without checking these details. Please share your customer ID and registered mobile number with us at digihelpdesk@nsdlbank.co.in so we can review your account status and help you at the earliest.
Do not honour
in my device in new update the application give warning to reinstall new version to enjoy simeless connectivity but after reinstalling now i am registering my mobile banking application but its showing do not honour mobile and unable to complete the resistration process in the app hope you will solve this issue i am an existing customer of nsdl payment bank
Response from developer
Dear Customer, If you are receiving "Do not honour mobile", it means your mobile number has been restricted in accordance with regulatory requirements. This action is based on instructions from the Ministry of Home Affairs. As it is mandated by the authorities, we cannot revoke it. Please contact the Ministry for further assistance.






