Login never works
Can’t log in… therefore can’t use geolocation to verify our techs were even on site. Customer complains, we point them to this app. I haven’t personally been able to log in through the app for weeks. We are going to start charging our customer for the problems this app creates and we are going to name it in the charge.
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No
This app is difficult to use! The login procedure is over complicated for a service app. The wAWa verification only works if cell signal is strong, otherwise I cannot log in. The search bar doesn’t work, it removes the service call even though it is in the list. Most of the time when in the app it locks or buffers and is not usable.
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Tech
Too many steps to verify. Log in should not take more time than it does to fix the equipment.
Never a smooth experience
This app has too many issue. Every update just changes what has the issue. Now, I have to cancel every transaction and reset the app to move forward after updating a WO. It will just get stuck on the wheel till I can cancel and restart the app.
Nuvolo
This app is terrible. If I start a ticket there is no way for me to back out of it and check for other calls without being kicked off and time started is no longer reflected, like I didn’t clock in at all. And, if I leave the app unattended for more than 5 minutes, the app shuts down and I have to go through starting the app all over again just to get back to where I was when it shut down. A real pain in the butt to use! Also I am not notified when I get a new work order and I used to get notified.
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