NYU Mobile appears to be a legitimate app. The AppsHunter Legitimacy Score for NYU Mobile is 90 out of 100 points across 7 verification signals from App Store and developer data.

NYU Mobile User Reviews

Name: NYU Mobile
Rating: 2.3 (29 reviews)

NYU Mobile

New York University

📚 Education

Customer Experience

Positive experience15.2% of reviews

Neutral12.1% of reviews

Negative experience72.7% of reviews

~ Based on 33 written reviews from the US App Store.

Is NYU Mobile Safe?

Not enough ratings yet to assess NYU Mobile.

Is NYU Mobile Legit?

NYU Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for NYU Mobile is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Didn’t launch

I read the negative reviews from a few years ago but thought perhaps the app had been fixed by now. Nope. I launched the app and a spinner displayed for literal minutes before I gave up.

Ben Galbraith

a year ago

Terrible

I’m a new student and need to use this for welcome week. It doesn’t open most of the time. Very disappointing.

HFarrell24

2 years ago

Response from developer

@HFarrell24, thank you for reaching out. We are sorry you are having trouble accessing the NYU Mobile App, especially during an important time like Welcome Week. This is not the experience we want you to have. If you would like to, please email us at nyumobile.team@nyu.edu so we can help resolve this issue.

Surprisingly unhelpful

Navigating this app is a challenge, and even if you find what you’re looking for, the information is thin. It’s only consistently useful function is the Covid screening that NYU requires so we can attend class.

rznagle

4 years ago

Daily Screener not working again

Once again unable to access library or office due to malfunction of Daily Screener. Submitted email service request and received a robo-reply stating it may take up to three business days for them to get back to me

Frustrated Faculty2

4 years ago

Multi-Billion Dollar University Makes Crappy Apps

You’d think that a multi billion dollar university that prides themselves on innovation and technology would be able to develop a simple functional app. Unfortunately, this app is a coin flip. You can either get it to open or it requires 5 minutes of loading time to just open with none of the functions working. On top of that NYU has decided to outsource their daily screening process to access the building to Qualtrics which the app was not designed for and many times it crashes leaving you to wait outside of your building in order to enter.

30nyjk

4 years ago

will not let me sign in

I literally cannot get past the sign in to verify with a call or duo mobile when trying to complete my daily screener. I have to do my daily screener on my laptop because of this.

epw268

5 years ago

Response from developer

Sorry to hear that you're having this issue, @epw268. Please email nyumobile.team@nyu.edu so we can collect more information from you and help resolve this issue.

Can't Login through IPad. Out of the blue!

Was working fine but all of a sudden I'm not able to login to my NYU account with my iPad. The screen gets stuck on the multi factor authentication page with no way to request for a duo push notifications. Been facing this for over a week now. The app works fine with my other devices.

Skb398

5 years ago

Response from developer

Thank you for providing us this feedback, @Skb398. Our apologies for any inconvenience this may have caused. If you would like to, please email us at nyumobile.team@nyu.edu so together we can isolate the problem and hopefully improve this experience for you.

Good luck

NYU has implemented this app for covid screener access to building. 50% of the time I can’t load the screener page. Other times it says it has update despite having no updates on App Store. I left for my phone unlocked for over an 1 hour once and the loading wheel just kept spinning. Whenever I see”update” I just delete and reinstall the app repeatedly until it works. I’ve been using for 3 weeks and have twice not been able to get cleared because it said I didn’t have my vaccine card uploaded. This has been in NYU’s records since April.

Franklinsy

5 years ago

Response from developer

Thank you for providing us this feedback, @Franklinsy. Our apologies for any inconvenience this may have caused. If you would like to, please email us at nyumobile.team@nyu.edu so together we can isolate the problem and hopefully improve this experience for you.

endless login

Really sure why NYU decided to build an app that doesn’t have anything functionalities built in, when you click on something, the app opens up a website externally where you’ll have to login in your NYU credentials again..like my undergraduate capstone project was implemented better than this

hahhahhhunbgnn

5 years ago

Response from developer

Thank you for providing us this feedback, @hahhahhhunbgnn. Our apologies for any inconvenience this may have caused. If you would like to, please email us at nyumobile.team@nyu.edu so together we can isolate the problem and hopefully improve this experience for you.

Trash never loads

Come on guys this is NYU. This thing never loads.

GeorgeGLC

5 years ago

Fails to load via cellular signal

I think it’s time you guys update the app, its been a year since it was last done. There seems to be an issue where if I’m not connected to my home WiFi or the University’s WiFi the app doesn’t seem to load. The app in my cellular data is turned on which makes me think there’s a bug issue with the cellular connection. If NYU plans on using this for the upcoming fall semester there’s no better time than now to get rid of the pesky bugs.

Mike Slim

5 years ago

Response from developer

Thank you for providing us this feedback, @Mike Venomous. Our apologies for any inconvenience this may have caused. If you would like to, please email us at nyumobile.team@nyu.edu so together we can isolate the problem and hopefully improve this experience for you.

App doesn't work (6 months later app still does not work) Please fix this.

I am a long standing member of the faculty. It is now 6 months since I first tried to use this app on my iPhone 11. I have downloaded it dozens of times since my first review. It doesn't work! The app opens, but the screen is frozen, none of the links work. I have to use mobile site. Very time consuming.

Earlier this year I wrote: I have tried for a week to use the NYU Mobile App. I have an iPhone 11 with the latest operating system. I download NYU Mobile from the App Store. Then I try to use it, but none of the links work. I have powered down, I have rebooted, I have downloaded the app dozens of times. It simply does not work. The screen is frozen. And I hear i am not the only one with this problem. Any suggestions?

yougattabekidding

5 years ago

Response from developer

Thank you for providing us this feedback, @yougattabekidding. Our apologies for any inconvenience this may have caused. If you would like to, please email us at nyumobile.team@nyu.edu so together we can isolate the problem and hopefully improve this experience for you.

sad

lots of problems with the app, mfa page always redirects to a blank screen instead so I can’t set a push through duo. many other glitches in the interface.

Poke lover 101

6 years ago

Hard to be worse

Honestly, NYU should be embarrassed. Be prepared to not be able to login and if you’re over 40, get your readers. Sad.

Edit- instead of asking people I email you to discuss the problem, just do a thorough testing of the app. Even better, scrap it and start over. It doesn’t work!

a grad student nyu

6 years ago

Response from developer

Thank you for providing us this feedback, @a grad student nyu. Our apologies for any inconvenience this may have caused. If you would like to, please email us at nyumobile.team@nyu.edu so together we can isolate the problem and hopefully improve this experience for you.

Abominable shame for NYU

Does not even open. Just an NYU logo and a spinning wheel forever.

Bruce Waner

7 years ago

Not terrible but needs improvement

Not terrible overall. Interface isn’t needlessly cluttered. However largely defeats the point of having a separate mobile app since you need to login again every single time you open the app. Even more egregious is that you cannot download files that professors upload to NYU classes. I literally cannot open a pdf. This app is almost there but needs serious refinement. NYU is the most expensive and well funded universities in the US if not the world, they can make a goddamn web app properly.

briankangmh

7 years ago

Too many bugs

I’ve been using the app for Welcome week. When I click on one event I can see the information fine. But when I click a different event, I see the information for what I previously clicked on instead of the one I’m currently trying to see. It’s frustrating. Also the app crashes every once in awhile.

Jaddrgbxdhkpphc

7 years ago

Response from developer

Thank you for providing us this feedback, @Jaddrgbxdhkpphc. Our apologies for any inconvenience this may have caused. Please feel free to email us at nyumobile.team@nyu.edu and we will try to get to the bottom of what might be causing this and try to resolve it.

Supposed to work

The app is supposed to work since NYU is promoting it, but it’s now currently crashing!

LI Girl 26

7 years ago

Really pleased with this mobile app

Update: NYU updated the app (or probably the back end since there was no actual app update) since my update and it works wonderfully. That was a really fast turnaround time. Thank you!

secretsofdiffusion

8 years ago

Response from developer

Thank you for providing us this feedback, @secretsofdiffusion. Our apologies for any inconvenience this may have caused. We have made an update to the app so that you should now be able to use 2-factor authentication and successfully access Classes and Albert with version 3.13.