TOOTH BRUSH ISSUES!
so i like this toothbrush. just wish it would work with the app for people in the united states.
Cant pair
Cant even pair my toothbrush when the SN numbers is correct
Can’t connect the app
Got the Elite edition. Says S/N is wrong. Oclean does not update their app to support their top model and ignore emails. Shame.
It’s not working
I can’t connect my oclean to app
Buggy application
Can’t connect my brand new Oclean Pro X Elite toothbrush. Error in the app: SN number is wrong.
Can’t add my toothbrush
When I trying to add my new Oclean X Pro toothbrush there are an error that serial number is wrong
Sad
I bought a brush and unfortunately I couldn't do the pairing on the App! A SN number message appears, I can't understand. My brush is new and the App says SN is incorrect
Doesn’t work.
Just got my Oclean X Pro, tries to connect it to the app, and it shows an error saying “This device SN number is wrong”. Disappointed.
Wrong s/n
Just bought irrigator. It says than s/n is wrong((
No longer works
I had the OClean One for years and just night another one I will have to return because it’s useless without the app. The app claims my email isn’t registered. Well, it was registered with the first brush and worked until I bought the second one.
Interestingly, around the same time, my email got used by a random person to register a Snapchat account on my behalf, then they had the audacity to ask me to give them my password. Perhaps these events are connected since it’s tied to the same email OClean suddenly doesn’t want me to use anymore.
Interestingly, around the same time, my email got used by a random person to register a Snapchat account on my behalf, then they had the audacity to ask me to give them my password. Perhaps these events are connected since it’s tied to the same email OClean suddenly doesn’t want me to use anymore.
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WHY DON’T YOU FIX “SN NUMBER IS WRONG” PROBLEM?
The device is good, but the app and toothbrush are not connected. I asked the warranty, but there was no answer. This device is only half-sized thing without an app. I'm very disappointed.
Can’t connect to app
Nice toothbrush, but never able to connect it to the app, keeps getting “SN is wrong”.
Can’t connect
It gives me serial error. Don’t buy!
Doesnt work
Doesnt work with Oclean Z1: SN number is wrong
Unable to connect
This app was not able to connect to my toothbrush. I also talked to the wechat support team and they said it was not compatible with the international version of their toothbrush. It’s funny this app from the US App Store was not able to connect to their toothbrush sold in the US from Amazon.
Add spanish please
Thank you guys
For those who have “toothbrush SN is wrong” error
The only way I’ve been able to get the app to pair with my OClean X is to download the “OClean” (not OClean Pro) app from an App Store outside of the US. Try Germany...it works fine for me this way. Do not use the one from China as it will ask for a local phone number as a login instead of an email.
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The toothbrush SN number is wrong
I tried reinstalling the app. No matter what I do I cannot get my brand new tooth brush (oclean x) connected to the app. It successfully detects the brush, but does not connect. It keeps giving me the same error message: the toothbrush SN number is wrong. What do you mean it’s wrong? It’s your own product...
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The toothbrush SN is wrong
Bought the Oclean x pro new and I have not been able to connect it through the app. It recognizes the toothbrush but as others have stated it gives the toothbrush SN number is wrong error. Obviously the toothbrush still works but it’s kind of a big deal since you can’t set the time or date or even track your progressive cleaning which is the point of the toothbrush. Not sure how they haven’t fixed it yet either. Pretty disappointed. If they are trying to sell people with a nice toothbrush the app should at least semi work otherwise it’s kind of pointless.
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Not working with clean one
It’s not pairing with toothbrush oclean one theirs a problem on pairing wrong serial number even its pairing with android apps fine
