Run Shin
Trial is a scam, along with half the site and support that harasses you
When purchasing the trial it says ‘payment failed’ and shows in no way you having the trial or any features that come with it during the 7 days so you think nothing actually happened. But after the 7 days ends they charge you $211 for a subscription level that isn’t even offered anywhere that provides half the features a $100 subscription offers. Along with multiple other $60-$80 charges that for me totaled up to about $240 on top of the $211 all for trying to use a free trial that doesn’t work.
Once I realized I contacted support for help and I’ve never had a worse experience blaming me for them scamming and refusing to help in any way, simply saying ‘it’s your fault’. After multiple hours going back and forth about all the charges in which they said the multiple $60-$80 charges didn’t happen, they finally said ‘oh we see those charges and they shouldn’t of happened, whoopsie’ and finally after hours did half of their job. The subscription they did not cancel so I reported fraud to my bank and they did not contest it in any way bc they know they’re scamming. Got all my money back but never use this awful service. Also got blocked on everything for saying this
Response from developer
Hi there, we're really sorry to hear about your experience — both the technical issues and the billing concerns. We want to address everything you've raised. First, regarding the app not working — that's not the experience our users should be having, and we'd like to get to the bottom of it. Issues like features not loading can sometimes be related to device compatibility, app version, or connectivity, but if you tried multiple times without success, there may be something specific to your account we need to look into on our end. On the billing side, we take this very seriously. When you sign up for a trial, your billing info is collected upfront, and if the trial isn't canceled before it ends, your subscription begins automatically at the stated rate. If you're seeing charges you didn't expect or amounts that don't align with the plan you signed up for, that's absolutely something we need to review immediately. We understand your frustration — no one should be paying for something that isn't working. Please reach out to us right away at contact@oddsjam.com with your account email and any screenshots of the charges. We'll prioritize reviewing your account, addressing the billing concerns, and figuring out what went wrong on the technical side. We hear you and we want to make this right.
