Subscription Warning
Response from developer
Hi, thank you for the honest feedback, and we’re glad the app was helpful. We’re sorry cancelling was this frustrating. The confusion came from this: if you subscribed through our website rather than inside the app, the subscription is billed directly by us via Stripe, not by Apple. That’s why it didn’t appear in your Apple subscriptions. Our support team at support@odyssey-store.com can always cancel a subscription for you within a day, so please reach out there any time you need help. Your feedback also helped us improve. You can now manage or cancel a website subscription directly inside the app. If you’d like any other help, please don't hesitate to email us. - The Odyssey Team
Unfinished App / Zero Support
When I tried to sign in, I received a message saying my username or password combination was incorrect. The app does not provide any option to recover your username or reset your password. If your credentials aren’t accepted, there is literally no way to regain access to your account.
I tried contacting the company through the support email listed on its website, but the email was undeliverable. With no way to access my account, reset my credentials, contact support, or cancel the subscription, I literally had to contact my bank and file a fraud claim to prevent this company from continuing to charge my card every month.
The app is clearly unfinished and should not be accepting subscription payments without basic account-recovery features, payment confirmation, or a functioning support channel. I paid for a service I could not access and was given no way to resolve the problem. I would not recommend this app to anyone.
Response from developer
Hi, thank you for taking the time to share this, and we’re sorry your first experience with Odyssey went this way. Paying and then being locked out is frustrating, and it’s not what we want for anyone. A few things that may help you, and anyone else reading this: After checkout, we send a confirmation email with your receipt to the address you used. If it doesn’t arrive, please check your spam or promotions folder, because it sometimes lands there. Our support inbox is support@odyssey-store.com. Our team checks it every day and answers messages daily. We’re sorry your message didn’t reach us. If you write to us again, we’ll get you sorted quickly. If you’d still like to use the app, or want us to confirm your subscription is fully cancelled, just email us and we’ll handle it personally. — The Odyssey Team
