Really bad app
It continually crashes and prevents you from completing a transaction….
Doesn’t work
Could rent a bike because the app crashes midway. So annoying.
Baaaaad service. the worst app
Terrible service ! I am trying to get the app more than two weeks ago and never worked . I even couldn’t finish my registration and the app gets frozen.
Untrustworthy app, owner and customer service
Poor customer service, rude, unprofessional doesn’t honor what was listed on his website and changed it thereafter. App is buggy and unsecured. Midway entering your address or credit card info it freezes then crashes, feels unsafe to leave credit card info. One has to reenter all info again from start. Now want to delete account and it won’t allow it as you have to call to delete and customer service is rude with attitude. Stay away from this company. Rent from someone else with no time limit.
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App doesn’t work
Just crashes and crashes. Couldn’t rent any bikes.
Great Way to See PC
Summit bike share is a great way to see the Park City area. We had a beautiful ride with family. Everyone loved it! The new version of the app is great.
Crashes every 10 seconds
Me and my friends use bikes together. We all simultaneously attempt to rent enough bikes for each of us, knowing that the odds that any of us actually succeed without the app crashing are slim. The app turned our last 20 minute bike ride into a 90 minute ride, since we spent so much time trying to rent the bikes out than we did actually riding. BOO
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App crashing
The app keeps crashing, so we can’t rent bikes!
Excellent system
None of the concerns raised in the other reviews have happened to me.
I have used these bikes to quickly get anywhere in town using the excellent bike path network, and at $30/month for unlimited 45 minute rides it comes in at less than half the price to rent a bike for a day.
Docking and undocking is simple and straightforward, the bikes seem well maintained and the pedal assist makes getting up hills easy (I biked from Main Street to Deer Valley most days in the hottest part of summer and barely broke a sweat).
As one user mentioned, I do not see a way to delete my credit card info from the app, but deactivating your account is a simple alternative.
There are some places with an abundance of docks and other areas with none, so you may not have a dock right next to your destination, but that’s the only real complaint I have and it’s really minimal.
I have used these bikes to quickly get anywhere in town using the excellent bike path network, and at $30/month for unlimited 45 minute rides it comes in at less than half the price to rent a bike for a day.
Docking and undocking is simple and straightforward, the bikes seem well maintained and the pedal assist makes getting up hills easy (I biked from Main Street to Deer Valley most days in the hottest part of summer and barely broke a sweat).
As one user mentioned, I do not see a way to delete my credit card info from the app, but deactivating your account is a simple alternative.
There are some places with an abundance of docks and other areas with none, so you may not have a dock right next to your destination, but that’s the only real complaint I have and it’s really minimal.
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Good bikeshare app
Used this app every single day for 10 miles for 2 months. Only had 2 problems, 1 being a bike tire being flat and electricity didn’t work once. Other than that super good app and bikes highly recommend
Fail
Wanted to ride bikes in Park City. The app would never accept my billing address despite a half dozen tries. Tried it on my boyfriend’s phone with his card. Didn’t work either. Lost our business and wasted our time.
Use once, they have credit card info forever
We used these on a vacation in a town 10 hours away from home. Odds are that we wont be back but there is no way to delete our credit card from the app. Similar to another user review, we also had trouble getting the app to take our credit card at all.
One tip for use is to remove the bike from the lock as soon as you here it open. Any delay and you will have to either call customer service or find a different bike to unlock. The bikes lock back up quickly and then the app wont cooperate for that particular bike again.
One tip for use is to remove the bike from the lock as soon as you here it open. Any delay and you will have to either call customer service or find a different bike to unlock. The bikes lock back up quickly and then the app wont cooperate for that particular bike again.
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Great idea, horrible experiences
Twice we have tried to use their bikes. Both times we’ve had nothing but problems with their bikes. Issues mechanically, issues renting the bikes, and also issues with a bike “losing connection” that led to being stuck without a bike or anywhere near by to get a replacement. Customer service is not great as well. So far it has involved two phone calls to straighten out the bike that lost connection, explaining both times where the bike is and why I am still not using it. Won’t be using this service again.
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Works fine
No issues with the app, it worked as expected. Some very minor mechanical issues with the bikes, but it’s easy to swap out for another bike.
Sketchy, be careful!
New riders. Vending machine was broken so we used the app. Very buggy, took many attempts to unlock. Then both my wife and my bikes had safety issues (handlebars came loose while riding), and now support is dragging their feet to refund us the rental fee despite sending us into traffic on sketchy bikes. Hope they get their program tightened up, this is a great program to have around Park City, but the execution leaves a lot to be desired.
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Worst biking experience ever
Plenty of bikes at the stations but 9 out of 10 say “invalid state” when you try to unlock. Finally had one unlock only to discover a broke chain. There’s no way that this could stay in business as a for profit company. Sadly it’s just wasting tax payer funds and my day.
The service is cool - the app is TERRIBLE
Honestly, I could write a better app than this in 20 minutes and I’m a pretty bad programmer. The interface is unusable, it’s doesn’t offer all of the available options, you can’t scroll where it says to “scroll for more”...I could go on but I’ve wasted enough time with this app. Boooooo
Limited account sharing if using a pass
As a local in Summit County I bought an annual pass for myself. Once downloaded I lost the ability to check out bikes for my guests. The app needs a button so additional bikes may be charged to the same account. Until this has been address I won’t buy another pass.
Won’t let anyone create an account
For the lucky few that were able to get past the first information page were either stopped in their tracks at the credit card page or user agreement page. From not accepting credit cards to simply not allowing us to confirm agreement and create account this has been terrible. We did the bike share a few years go with a different app and it was awful as well but at least we got it to work.
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Worst app ever developed
This is the least useful app ever. Simply put, it does not work. I entered my credit card multiple times and it rejected every time. When I look on my American Express app I can see the pending charge, which means I entered the information correctly. Yet I still get an “invalid card” error. Summit county should find a new bike share app to use.
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