On User Reviews
Customer Experience
~ Based on 92 written reviews from the US App Store.
What users say
Summarized from real user reviews of On. Based on 233 reviews and a 1.5/5 average, it highlights the 5 positives and 14 negatives reviewers mention most about this Music app.
Positive things
- 🎵Good sound quality when system works
- 👍Simple and intuitive interface design
- 🎛️Easy zone and speaker control
- 📱Convenient phone-based remote control
- 🔌Whole-home audio capability
Negative things
- 🐛Frequent connection failures
- ❌App crashes and freezes constantly
- 🔄Requires constant reconnection and resets
- 📡Unreliable network connectivity
- ⚠️Non-functional after updates
- 🚫Incompatible with iOS devices
- 💸Expensive system with poor functionality
- ⏱️Slow app loading times
- 🎵Limited music streaming service support
- 📞Poor customer service availability
- 🔧Complex setup and configuration required
- ❌Distribution module connection errors
- 🎚️Volume control in awkward location
- 🔌Bluetooth connectivity issues
Is On Safe?
On-Q Digital Audio does not appear safe based on available data. AppsHunter Safety Score for On is 33/100.
This assessment is based on 233 user ratings, with an App Store average of 1.5/5.
Safety Analysis
~ Based on 233 App Store ratings for On.
Is On Legit?
On-Q Digital Audio appears to be a legitimate app. AppsHunter Legitimacy Score for On is 85/100.
Based on 85 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
There are SO many moving parts to this app, I am now sure someone from the mainframe days designed this. Zones, Sources, digital binding EVERYTHING requires one to go to some wall and press a button. Hey Security, right?? Or some other lame reason, except do the job this app is assigned to do. This has been a many thousands mistake. A company like Le Grand shouldn’t have an app like this
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Now can’t even connect. App is horrible
Looks like they never invested in this app and clearly gave up on it, it’s pure trash.
This system does not work. Stopped connecting to digital source. Not working at all. Have uninstalled and reinstalled several times.
I upgraded to this system from the old analog system and we use it everyday. Just found out the parts are discontinued but with al the homes out there with this installed I hope it stays alive for a long time.
I’ve had this system for 6 years and the app never works. I can only use the bluetooth and wall panel so I can only use it in the room where the bluetooth connection is. The app doesn’t work and is impossible to reconnect. And when it rarely works it doesn’t recognize any music or apps on my phone. It’s junk.
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Never works even with different Wi_Fi set ups. Always an excuse when you call for service.
Sounds like we all have the same issue after paying Guardian thousands for installation. How do we pursue a class action suit? Maybe that will get someone’s attention.
Does not work at all. Totally useless now. Huge waste of money. Shame on guardian and Ryan home.
WONT CONNECT TO BLUETOOTH, PLEASE UPDATE OR HELP
This app needs update to work with iOS. What a waste of time and money.
Don’t waste your money. JUST SAY NO! This app never works. Delete. Reinstall. Delete. Reinstall. Never works. When guardian gives you the option, tell them to pound sand and don’t give them or these garbage speakers your money. I WISH I had gotten the Bose. This app should be removed from the option list cause it never F@&:king works.
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The iPhone app barely works. The latest update restricts me from accessing my music connections.
This app never works consistently. Either cannot connect to the distribution module or you won’t see the audio source button to select the music. What waste of investment in the music system. Hope they fix this the mobile app soon to enjoy the music.
Do not purchase this system until they fix the app. I purchased the surround sound throughout my home from ITG when the house was built in 2018 and it worked fine for the first 3 years when I had an android. Now I have an iPhone it will not hold a connection.
I read the reviews. I should have been warned. But instead I went forward, spending tons of money on a whole house system based on proper workings the on-a digital audio app. And at first, all was well. But then after a particular update, the system stopped working on iOS. If I have an Android devolve actively connected, then I can connect. But if I don’t have the app open on an Android device, I can’t access from my iPhone or iPad. Developers have been made known of this problem for several months and didn’t fix. Frustrated? Feeling like it’s my fault though for ignoring reviews.
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Absolutely awful! We had only one app, Pandora, that worked for a couple of years. Then off and on for another year. Disappeared a few months ago and nothing we do is getting it back. An expensive home audio system has been rendered useless. I have to pay someone to get it to function again.
I cannot use it on my current desktop iOS.
We tried numerous times to reconnect our system with my iPhone 13 Pro and my spouse’s Pixel 4 over the past month and again today. We were told to connect via Nuvo app, that was also tried numerous times. We are still unable to utilize our system, now over 3 weeks.
Absolutely the worst app I’ve ever had to use. We spring for whole home audio and this is the crappy app we get? Are you freakn kidding me?!
