Need for a job review by a qualExcellent response to my feedback and very quick remedial action take
I want to thank One Service for their excellent response to my feedback and very quick remedial action taken to address the poor job done by the contractor for the major road resurfacing project. I hope for all contracts a quality control engineer is assigned to do a quality inspection and control and sign off a job acceptance certificate before any payment is made. As a standard procedure a follow up inspection should be done after a defined period to ensure that there is no defects arising from the project repairs. Thank you again. This has given me great motivation to keep my eyes open and report similar deficiencies for all public repairs and projects as defects can be safety hazards especially in housing estates.
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Mango tree
Regarding the mango tree issue on March 30th, thank you very much for your prompt action. However, I'm sorry to say that the problem has not been completely resolved. They only removed some branches that were blocking the kitchen window. The window of the upstairs bedroom (4th floor) is still completely blocked. These trees have never been sprayed with any insecticide, and the pest problem is very serious (termites, black wasps, small cockroaches...). Because of this, I have had to replace the wooden flooring and wooden cabinets. I sincerely hope that these problems can be thoroughly resolved!"
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The location map keeps going blank when accurate pinpointing of locating was attempted
Previous use the map can be dragged to better pinpoint the “exact” location of the incident, now when the location is engaged; it kept going to a blank black screen and “restart” mode when engaged again.
Bad UI
Bad UI when reporting illegal parking. I may be on the road, driving shotgun and affected by an illegal parker. there is no way to submit case because by the time i open the app, i’m 250m away from the pinned location and the reporting does not allow me to proceed. In the past, the metadata time stamp of the photo within 10mins was good, as it ensured accuracy. This geolocation limitation is ridiculous and doesn’t solve an extra layer of wrongly submitted cases. Implement for the sake of ‘upgrading’ but it became even worst.
In short: OneService prefers the affected drivers come down of their vehicle and be illegal parkers themselves to make a report
In short: OneService prefers the affected drivers come down of their vehicle and be illegal parkers themselves to make a report
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Answer is not satisfactory
As it’s more of an update rather than a final answer. May i know if anything will be done to introduce singpass on the mobile nlb app?
Response from developer
Dear Nlb fb, if you would like to provide feedback on how your case was handled, you can also use the poll rating feature to provide direct feedback to the Agency or Town Council that was looking into your case. The poll rating feature can be located in the case details page. - OneService Team
Helpful and useful
I have reported several issues on community related matters ( cleanliness noise lack of information risks of accidents)
I am impressed by the One Service reactivity and follow up. Most of the time the issue is resolved.
When not the blame goes to the government agency responsible for the issue.
One Service is a solution driven app which helps citizen to find solutions to community related issues.
I am impressed by the One Service reactivity and follow up. Most of the time the issue is resolved.
When not the blame goes to the government agency responsible for the issue.
One Service is a solution driven app which helps citizen to find solutions to community related issues.
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Answer is not satisfactory
As it’s more of an update rather than a final answer
Response from developer
Dear Nlb fb, if you would like to provide feedback on how your case was handled, you can also use the poll rating feature to provide direct feedback to the Agency or Town Council that was looking into your case. The poll rating feature can be located in the case details page. - OneService Team
Holes in the road by my house
The road outside my house seemed to be wearing away. Every time it rained there was a big puddle. When we swept the leaves we ended up sweeping little stones. One day my neighbour for the tarmac fixed outside his house so I asked how he arranged it. He told me to write in via OneService! Can’t believe how fast and efficient the response was! Really makes me very happy….
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Unable to open App on my iPhone 15 Pro Max running on various iOS 18.x version including the latest
Reported the app issue many days ago but still not resolve yet
Response from developer
Dear Kwa888, we have recently released a new app version which enhances the performance of the app. You may download the latest version of the OneService App from the App Store. Thank you for your patience. - OneService Team
Photo access is buggy
Please fix the photo access - after trying multiple times to allow access to the app it still says it cannot access my photos for reporting an incident. Logging out/in again, changing access levels, re-installing app all do not help fix this 😡 despite this bug, the app has proved effective previously! Just not right now.
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Finally a useful app
I’m actually happy tax dollars are going into this app because it actually solves a real user issue for me. I’ve reached out on 3 separate occasions, and they’ve all received some form of update within 24 hours. In the latest incident, the issue was resolved the next morning (with a final update from the team coming later in the afternoon). While I can’t say the same for every government app out there, this app definitely has my vote (so much so that I bothered to write a review).
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Bouquet
I think it is great that such a Service is available as sometimes we spot things amiss and need a convenient and efficient way of reporting, and this serves the need. Kudos to the team managing this as I suspect it is not an easy task, and it’s always great to see that the feedback has been acted on. Thank u and keep up the good work.
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Can't even log in
Not sure if the app has been abandoned. I can't even log in anymore. It crashes when connecting to Singpass. NoService is more like it
Swift responds
This is the 2nd time I reported. The first experience was not very efficient because it takes quite a while to reply. For the 2nd report, this was swift. Great job! However those offenders are just like a cat and mouse business hence a long term solution is required, hopefully not until there is a life lost or accident happen. Thank you!
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Great Community Empowering App!
Technical inconveniences, bugs aside, its amazing that we can contribute to the safety and security of our neighborhoods (and ultimately our nation) at our fingertips. Nothing comes close to community policing ,support and unity in maintaining loving neighborhoods, and OneService empowers this beautifully.
Heartfelt thank you to the team ❤️
It is assuring and impressive to see whatever issues raised are
1. Promptly acknowledged
2. Closely followed up
3. Efficiently handled (considering the amount of data it deals with)
Its a blessing to have such easy access to resources support aid for neighborhood issues, that can help prevent accidents and danger. Though we play different roles, neighborhoods are everyone’s shared responsibility so lets remember to exercise it in in love.
Heartfelt thank you to the team ❤️
It is assuring and impressive to see whatever issues raised are
1. Promptly acknowledged
2. Closely followed up
3. Efficiently handled (considering the amount of data it deals with)
Its a blessing to have such easy access to resources support aid for neighborhood issues, that can help prevent accidents and danger. Though we play different roles, neighborhoods are everyone’s shared responsibility so lets remember to exercise it in in love.
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Camera cannot be used
Wanted to report illegal season parking and camera cannot be accessed. Brought me to iPhone setting where there is photo and I allow access but there is no setting to camera! How to take photo when it cannot even access the camera or change setting! Forced to use life sg and they take very long to respond by which it’s one week later. Hotline is also always busy! If cannot fix it, please change entire small carpark to season parking only and delivery only
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Not able to sign in
Asked me to log in via Singpass. Thereafter, i was asked to verify my name and contact number. However, I was denied login because it says I’m missing certain contact information (which seems to be email) and need to go Singpass to update. But why do we need to both contact information to be available to use the app?When I call to town council, it was just my number. We should be allowed to choose our preferred mode of contact and hence allowed to log in as long as one contact information is provided.
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Efficient 👍
I must say this apps really works as the town cousil (Jalan besar town council ) really work on my reports .. though we citizen have to do our part too n follow the sign.. I was reporting the obstruction on the walkway and just 1-2days after and I spotted the town council has relocating bicycle parking box .. I’m so impressed with the efficiency.
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Quality of reply
Hi,
Thank you for replying.
Those rubbish has not been cleared for days. There are only 8 households for Blk 130 Potong Pasir. Is it possible for the amount of rubbish to be accumulated if it is cleared everyday? I have spoken to the neighbours staying in this block, they told me that the rubbish there is always not clear every day.
Please take my feedback positively and investigate on your side. It is really the responsibility of the relevant Town Council to take care of this issue and unsure that the cleaners are doing their work.
Some of these areas like, corridor, lift landings, lift lobby and other that was stated in the Schedule of Main Conservancy works are stated as “to be cleaned everyday”. But we did not see anyone do it at all until we complained.
Please walk around the estate to take a look at the stage of cleanliness and you will understand our concerns.
Thanks
Thank you for replying.
Those rubbish has not been cleared for days. There are only 8 households for Blk 130 Potong Pasir. Is it possible for the amount of rubbish to be accumulated if it is cleared everyday? I have spoken to the neighbours staying in this block, they told me that the rubbish there is always not clear every day.
Please take my feedback positively and investigate on your side. It is really the responsibility of the relevant Town Council to take care of this issue and unsure that the cleaners are doing their work.
Some of these areas like, corridor, lift landings, lift lobby and other that was stated in the Schedule of Main Conservancy works are stated as “to be cleaned everyday”. But we did not see anyone do it at all until we complained.
Please walk around the estate to take a look at the stage of cleanliness and you will understand our concerns.
Thanks
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Recommendation
I received very prompt response within the day after submitting an issue that happened within my estate. There is great potential for this app as a proactive tool to notify residents in their estates regarding the ongoing or upcoming disruptions or maintenance work that may happen (such as disruption in water supply, fumigation works, closure of carpark/walkways etc) via push notifications. Since the app uses our Singpass to log in, I don't see technical difficulties in mapping our residence address. Please consider this on your product roadmap as the only way currently to get an update from the Town Council is by emailing or calling their office, which is a very reactive approach causing frustrations.
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