Amazing
I love this app and it’s been so helpful for my business. When I did have an issue I heard back from customer service within 24 hours with a full explanation. Highly recommend!!
Horrible app no customer service
This app sucks completely. For 1 you can’t even send texts out most of the time without closing and reloading the app. Secondly it always logs you out no matter what. Thirdly Onlysales charges you for text messages that don’t get delivered or error out. They’ve taken thousands of dollars from me, and then you can’t even reach out to them. I messaged them about this TWO MONTHS AGO and still no response. Then they start a chat and end it. FIN never replies completely ignores you. Britney literally hangs up the chat on you with no help. The only person that’s helpful and has intelligence and empathy is Alivia. Honestly if it weren’t for her I would’ve already transferred CRMs. You guys better be lucky you have one competent person. She’s carrying the entire company.
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Customer Service
If you use this system be warned- if anything goes wrong with your system or any technical issues occur, do not expect help or you might get an answer months later.
Their customer service number goes straight to voicemail; leaving a message does nothing and sending emails does nothing as well.
The customer service Live Chat button on the website is pretty much pointless.
They will give you a time frame that they will answer back-communicate with you through the system and your email.
But you will not receive any help!
I am going on 3 months without an answer on multiple inquiries!
For example: why I have been double charged for credits, error codes occurring in the middle of conversations, messages skipping days and times from scheduled send outs, and more.
If I could post photos I would show the transcripts and time stamps of them just ignoring your questions.
Do not expect this system to work well for long and don’t expect help when something does go wrong.
Their customer service number goes straight to voicemail; leaving a message does nothing and sending emails does nothing as well.
The customer service Live Chat button on the website is pretty much pointless.
They will give you a time frame that they will answer back-communicate with you through the system and your email.
But you will not receive any help!
I am going on 3 months without an answer on multiple inquiries!
For example: why I have been double charged for credits, error codes occurring in the middle of conversations, messages skipping days and times from scheduled send outs, and more.
If I could post photos I would show the transcripts and time stamps of them just ignoring your questions.
Do not expect this system to work well for long and don’t expect help when something does go wrong.
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