Exceptional !!
So far, my experience has been excellent. The application process has been smooth, straightforward, and stress-free. The team have been friendly, professional, and quick to answer any questions I’ve had, keeping me updated throughout the process. Everything has been explained clearly, and I’ve felt supported every step of the way. Based on my experience so far, I’d definitely recommend them to anyone looking for car finance. I’m looking forward to collecting my car soon!
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Very good app
Very useful and very helpful
Payment
Why isn't there an option to make an additional payment? Why call you to do it? It should be in the app - do you want to make a payment?
Amazing
Highly recommend
Very useful. Only…..
I found this app very useful except for one flaw that I found very disappointing. Otherwise it will be particularly helpful for those who like to monitor their finances in their palm instead of via their PC or over the phone. Upon opening, there’s two icon tabs at the bottom, ‘dashboard’ & ‘account’. Your dashboard is a simple & precise layout with your ‘total payable’ amount that you were given to pay from the start, ‘remaining to pay’ amount and ‘total paid’ amount first. There’s a coloured progress bar that runs along the top underneath your agreement number and ‘00 out of 00 months’ left tally which is great for visual learners/a quick glance. You can click your payment history next to the ‘total paid’ amount and see the paid direct debits as well as the dates to ensure everything’s going out monthly on time. I like how it advises you at the bottom in a small font that payments can take 1 business day to appear on your account as I’m guessing some people do call in worrying. You get your ‘next payment’ info like amount, date, option to change it and make a manual payment button. Then lastly; your details, your cars details and contact preferences conclude the dashboard page. Do select/deselect marketing preferences in ‘contact preferences’ (sms, post, email, phone) to your choice to ensure you do or don’t get the type of marketing contact you want from Oodle & their 3rd party partners. I deselected all. Halfway down the dashboard page, there are a few icon shortcuts for requesting a settlement, changing your vehicle registration, changing payment date or details and viewing your agreement. (Clicking ‘view agreement’ only results in a request to do so, not immediate access to it. A prompt states they will send it ‘immediately to your inbox’ but I did not try this so don’t know how quick it actually is sorry). On the account tab page, your email address is displayed at the top. You then get options to change both your app password or app pin that you created upon app registration. Aswell as options to amend the apps auto lock time duration, enable Face ID lock/unlock for capable iOS models and here is where the log out function is. The only thing I hated about the app…. You can amend your address, but you cannot change your phone number – you must ring in to do so or use the live chat function during office hours according to the FAQs and help section. Some people cannot do either as some work during these hours and/or take a very short break/lunch hours so cannot be potentially waiting on call centres switchboards or hold for long periods to do this. Why they allow you to change addresses where potentially confidential financial letters can go yet not change a simple phone number where SIM cards are interchangeable – I do not know. This was extremely disappointing for me. Otherwise cool graphics, easily readable layout and info, easily lockable contact info which can also be googled. Responsive, quick & never slow. Appealing UI, opens quickly, smoothly. Non tech savvy users will be able to navigate. Only glitched on me once, when I deselected marketing info - it kicked me out the app while I was doing so. But I retried it successfully. Never had problems again. App is never down or inaccessible. 4.9/5
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