Opal ECHO is a smart internal ticket management application designed exclusively for Opal employees. The app allows staff to raise queries easily by selecting relevant categories and attaching supporting files such as images, videos, or voice messages. Employees can track their ticket status in real time, ensuring clarity and faster response cycles. Administrators have access to a centralized dashboard, enabling them to review, assign, and resolve tickets efficiently. With secure login options for both employees and admins, Opal ECHO streamlines internal communication and helps maintain smooth operational workflows across the organization.