Unresponsive Support and Unauthorized Billing
The developer responded to this review asking me to email them directly. I will not be doing that. The only resolution I received came after filing a formal dispute with my bank, which took several months. Their response here is polished and sounds sincere, but it came after eight unanswered emails over three weeks and only after this review was posted publicly. If you are considering this service, know that if a billing issue arises, do not expect their support channel to help you. Go straight to your bank. That was the only thing that worked.
ORIGINAL REVIEW: I was charged $240 for an auto-renewal I did not intend to authorize. I have made eight attempts over three weeks to resolve this directly with their support team. My first message was ignored entirely, and every follow-up since has gone unanswered. The one response I did receive did not address my concern at all. I have since filed a dispute with my bank. The app itself is basic, but a company that ignores its customers when a billing issue arises is not one I can recommend. Real estate agents considering this service should keep a very close eye on their billing and be aware that support may not be there when you need it.
Response from developer
We’re sorry to hear about your experience and understand how frustrating billing concerns can be, especially when you’ve had difficulty getting timely support. Your feedback regarding communication and responsiveness is taken seriously, and we sincerely apologize that your experience did not meet the standard we aim to provide. Our team is currently reviewing how we handle billing-related inquiries to ensure situations like this are addressed more quickly and clearly moving forward. We appreciate you bringing this to our attention and regret the frustration this has caused. Please reach back out to us directly at support@openhomepro.com with “Billing Review” in the subject line so we can personally investigate your case and work toward a resolution.
Unresponsive Support and Unauthorized Billing
Misleading Free Service
Response from developer
Thank you for the thoughtful feedback. We’re glad to hear there are aspects of the app you enjoyed, but we also understand your frustration around the limitations of the free plan. You make a fair point that the wording around “view and manage” leads could create different expectations, particularly when certain management features require an upgrade. Transparency is extremely important to us, and feedback like yours helps us improve both the product experience and how features are communicated. We also appreciate your suggestions around MLS automations and lead-gen integrations. Those are areas we’re actively working to improve as we continue developing the platform. Thank you again for giving the app a try and for taking the time to share detailed feedback.
Exceeded lead limit
Response from developer
Thank you for sharing your experience, and we sincerely apologize for the frustration this caused. We understand how disappointing it is to complete an open house successfully and then unexpectedly lose access to your leads behind a premium upgrade screen. Your feedback is valid, and we agree that the experience should be clearer and more seamless when account limits are reached. Your comments have been shared directly with our product team as we review how free-plan limits and upgrade prompts are handled. We truly appreciate the time you spent using the app and the honest feedback you provided.
