OpenLivery

Bring your OpenLivery inbox to your iPhone. Follow customer conversations, reply with the context you need and coordinate with your team while away from your desk. A SHARED INBOX FOR YOUR WORK Find open and resolved conversations, search your inbox and filter by unread messages, your assignments, AI or team. Review the conversation history before you reply. HUMAN SUPPORT AND AI, TOGETHER See conversations handled by your workspace's AI assistant. Take over when a customer needs a person, respond yourself and hand the conversation back to the assistant when you are ready. REPLY IN THE WAY THAT FITS Send text, photos, videos and files. Record a voice note, pause it and listen before sending. Use saved replies for common questions. For connected WhatsApp channels, use supported quoted replies, reactions and approved message templates. CUSTOMER CONTEXT AT HAND Search and update contacts, keep useful contact notes and review previous cases from the same customer. WORK AS A TEAM Assign conversations to a colleague or team, see who is available and manage team membership and assignment settings. UNDERSTAND YOUR ACTIVITY Review conversation and message activity for the last 7 or 30 days. See open and resolved cases, team and assistant replies, and average response and resolution times, with team and channel filters. Available in English and Spanish, with light and dark appearance. An existing OpenLivery workspace and an account provided by your organization are required. Sign in to OpenLivery or a compatible server managed by your organization. Messaging channels, AI responses and templates depend on your workspace's configuration. An internet connection is required. Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ OpenLivery Service Terms: https://www.openlivery.com/terms Privacy Policy: https://www.openlivery.com/privacy