Manage service requests from multiple help desks on the go. Provide timely and effective solutions to clients with a clear ticket console and status updates. Reduce response and resolution times using indicators and alerts.
1.3.0
December 16, 2021
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Openser is available for iPhone, iPod, and iPad devices running iOS 8.0 or later. It requires a prior installation of OpenSer Service Management.
Openser provides indicators and alerts for your tickets, allowing you to monitor progress and address issues promptly. This helps in reducing both response and resolution times for services.
Yes, clients can use their customer portal to request services, view their list of requests, and check their status in a clear and simple manner.
Agents can view ticket details, register follow-up activities, provide solutions, close tickets, and search for specific tickets within the agent console.
The provided description does not specify offline functionality. Openser appears to require an internet connection for real-time service management and client communication.
The latest version is 1.3.0, last updated on December 16, 2021. While specific update frequency isn't detailed, this indicates it receives periodic updates.
Openser is designed to manage service requests from one or multiple help desks, making it adaptable for businesses of various sizes that require efficient service management.
No, Openser does not contain advertisements. It is a free application without any ad interruptions.
