App needs improvement
They are usually pretty responsive - however, at some point a glitch started happening where I'm not able to view any messages in the "Message Us" inbox. I have notified them twice about it a month ago but they only closed the support ticket and it's still not fixed. So that help feature is useless for the time being because you can't see any messages sent back from support and instead it's just always mostly blank with the error "Failed to load comments". A banking app should be glitch free. Please fix your app!!!
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Illinois Transplant
I moved to live with my oldest son back in 2013. I was still recovering from neck surgery after being assaulted in late 2011. Doing banking 2000 miles away just bothered me. Oregonians had just opened a branch in St Johns neighborhood about 3 blocks from my son’s house. I’ve never been happier with my choice to go with them for my banking needs. Real service, real people and I’m confident with their business ethics. Love being an Oregonians Oregonian.
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Awesomeness
Lovely app
Rating
Best online banking I ever do
Best app ever
I love this app so much! The User Interface is so helpful and easy to use! Highly recommend getting them as your credit union and really love this organization!!
Almost a total failure as a finance app
It is now July 20 25 and this app continues to get worse. Credit union is unresponsive and does not care that they have an embarrassment of an untrustworthy app released into the wild. Use it at your own peril.
Credit union customers continue to suffer with this lousy app. Trust is broken. App is phenomenally sluggish and unresponsive.
Where it asks for feedback it does not take any typed characters. When the "support" personnel respond their messages are not viewable in the app. Clients have no idea what is going on with the app let alone with their precious $money$.
CU leadership failures w/the app required that we move most of our deposits away.Between the weak app performance & low deposit rates it is folly to keep funds on deposit.
Oregonians Credit union leadership needs to take back control:
FIRE the contract programmers.
Be willing to abandon this junk. At least be candid with members about whether we are paying the same programmers to "fix" their own errors. Are you doing that? Are you allowing them to build junk and then paying them to fix it?
Please get us an app that we can trust. Make an app that doesn't waste our time. Provide a feedback system that actually allows clients to inform you about your performance.
Right now it's in the tank.
What will it take to get Oregonians CU to produce an app we trust?
Credit union customers continue to suffer with this lousy app. Trust is broken. App is phenomenally sluggish and unresponsive.
Where it asks for feedback it does not take any typed characters. When the "support" personnel respond their messages are not viewable in the app. Clients have no idea what is going on with the app let alone with their precious $money$.
CU leadership failures w/the app required that we move most of our deposits away.Between the weak app performance & low deposit rates it is folly to keep funds on deposit.
Oregonians Credit union leadership needs to take back control:
FIRE the contract programmers.
Be willing to abandon this junk. At least be candid with members about whether we are paying the same programmers to "fix" their own errors. Are you doing that? Are you allowing them to build junk and then paying them to fix it?
Please get us an app that we can trust. Make an app that doesn't waste our time. Provide a feedback system that actually allows clients to inform you about your performance.
Right now it's in the tank.
What will it take to get Oregonians CU to produce an app we trust?
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Almost a total failure as a finance app
For far too long
Credit union customers have suffered with this lousy app. Trust is broken. App is phenomenally sluggish and unresponsive.
Where it asks for feedback it does not take any typed characters. When the "support" personnel respond their messages are not viewable in the app. Clients have no idea what is going on with the app let alone with their precious $money$.
CU leadership failures w/the app required that we move most of our deposits away.Between the weak app performance & low deposit rates it is folly to keep funds on deposit.
Oregonians Credit union leadership needs to take back control:
FIRE the contract programmers.
Be willing to abandon this junk. At least be candid with members about whether we are paying the same programmers to "fix" their own errors. Are you doing that? Are you allowing them to build junk and then paying them to fix it?
Please get us an app that we can trust. Make an app that doesn't waste our time. Provide a feedback system that actually allows clients to inform you about your performance.
Right now it's in the tank.
What will it take to get Oregonians CU to produce an app we trust?
Credit union customers have suffered with this lousy app. Trust is broken. App is phenomenally sluggish and unresponsive.
Where it asks for feedback it does not take any typed characters. When the "support" personnel respond their messages are not viewable in the app. Clients have no idea what is going on with the app let alone with their precious $money$.
CU leadership failures w/the app required that we move most of our deposits away.Between the weak app performance & low deposit rates it is folly to keep funds on deposit.
Oregonians Credit union leadership needs to take back control:
FIRE the contract programmers.
Be willing to abandon this junk. At least be candid with members about whether we are paying the same programmers to "fix" their own errors. Are you doing that? Are you allowing them to build junk and then paying them to fix it?
Please get us an app that we can trust. Make an app that doesn't waste our time. Provide a feedback system that actually allows clients to inform you about your performance.
Right now it's in the tank.
What will it take to get Oregonians CU to produce an app we trust?
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Love it!
I haven’t utilized all the features on the app yet, so can’t attest to everything, but for the features I do use, I’m completely satisfied. I love the ability to login with face recognition. Before I would have to type my user name and password each time, now logging in is a breeze. I’ve been a OCU customer for about 30 years and so glad for this app.
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Superb
I find that this Credit Union, is the very best. I have worked for a couple of financial institutions and this one is by far the best.
Mobile check deposit is a joke
Have success with about 30% of the checks with mobile deposit. They really messed up things when they got their new app. I’ve reached out to managers, online support, tellers.. every time it’s a different reason or excuse why it didn’t t go through. Once I’ve exhausted my personalized checks I’ll be closing my accounts after 12 years. If online banking is important to you, beware. Deditnelt would get them an F rating for mobile depositing checks, or support with it.
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Great options - need faster speed
The new app works great with wonderful options. The challenge, regardless of whether I’m at work, home or on the road, is the amount of time it takes information to load. But still…the app serves a great purpose.
Great so far!
Recently joined the OCU and the service is what has really shocked me. They conveniently can be reached by email phone or even text! (most of the time). I have had great interactions getting my questions answered, loan approved, funds transferred etc. The app works well and after a few weeks I have gotten used to it.
I have really enjoyed working with OCU highly recommend especially for the people.
I have really enjoyed working with OCU highly recommend especially for the people.
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New app
It took me a couple of times to get use to the new app but I find it pretty easy to navigate!
The new app
I’ve had the new app for a short time but I’m finding it quite easy to use. It’s much faster than the old one. Thank you for the change
Wast of time
Can not use bill pay or anything else.It tells me try again. Over and over again.instructions don’t work? It’s like we have your money and try to get it back.
Super glitchy
It’s like running in a hamster wheel of no resolution. I enrolled, got to the verification page with the OTP prompt…blank white page. No options. Removed the app, reinstalled, 3x, no dice. Went on the site tried it there, told me I was unenrolled. Tried re-enrolling, told me I was already enrolled. Tried unlocking account, lead me to the same blank OTP page with no way of making any progress in accessing my account. Called their digital help line…they didn’t know what was going on either. Super glitchy to say the least. Probably should of test run it before releasing and locking people out of their online banking. Kind of crucial.
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