App is glitchy
Since last updated the app is terrible. Cameras are doing their own thing when you trying to control the pan tilt. When you launch the app take 20-30 seconds to load camera. Tried to delete the app and reinstall it. Download the app on a different device doing the same. Starting to dislike the cameras as you cannot load the app quickly as you could before.
Also the cameras have updated to new firmware and lost WiFi connection and lost 2 days of recording. I only noticed this when I needed to look back on footage so an update has lost important footage I need. I’ll be putting the cameras in the bin and going back to Riolink.
Also the cameras have updated to new firmware and lost WiFi connection and lost 2 days of recording. I only noticed this when I needed to look back on footage so an update has lost important footage I need. I’ll be putting the cameras in the bin and going back to Riolink.
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Response from developer
Please upgrade the app version
Live view
Live view is still just a black screen 90% of the time. Sends an alert of motion detection, records nothing. Multiple SD cards and the issue persists. They have a decent range and picture when it decides it wants to work. 9 months of no help from customer service(just run around BS like it’s a game to them) just try this or try doing this with no actual help, they talked me out of returning during the return window so I no longer have that option, they have almost ran out the warranty and have offered no remedy for correcting the functionality of their device. Today is alert after alert because apparently moisture has entered the unit and fogged the lens. So outdoor camera is not suitable for outdoor use as one would expect an outdoor camera to be. So it’s not security or outdoor ready and now it will run out the battery from alerting nothing at all every 2 minutes until it the battery is discharged because the solar panel is insufficient for day to day use and requires multiple days of inactivity to maintain the batteries charge. Keep up the mediocre work, it almost works!
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Response from developer
So sorry to hear that. Please email app-support@osaio.net with your device model. Include the app version and steps to reproduce.
Configuration facile et fonctionnel
Ça fonctionne plutôt bien, mais des défauts à corriger. La première fois j’ai fait la configuration en wifi 5Gh, ça n’a pas bien fonctionné. J’ai finalement réussi après avoir réessayé, mais toujours un problème avec l’une des caméra 1/4. L’appli est plutôt simple à utiliser, on peut avoir une vision de toutes les caméras sur le même écran.
Des défauts qu’il faudrait corriger ou des améliorations à apporter :
- la suppression des vidéos par lot ne fonctionne pas correctement. Quand on fait tout sélectionner, il ne sélectionne que la page affichée. Il faut aller en bas de liste et ensuite faire tout sélectionner. Ce n’est pas pratique.
- il n’est pas possible de sélectionner plusieurs jours pour pouvoir supprimer toutes les vidéos en une seule fois. Il faut le faire jour par jour. C’est trop long et pas pratique.
- A améliorer : lorsque l’on est en vue multiple et qu’on sélectionne une caméra, il n’est pas possible de l’orienter. Alors, qu’en mode vue unique c’est possible.
- améliorer le suivi : lorsque qu’on a plusieurs caméras et en mode multiple, il faudrait basculer automatiquement d’une caméra à l’autre avec l’objet suivi. Pratique par exemple pour le suivi d’un animal qui change de pièce. La caméra où se trouve l’animal devrait prendre le relais.
Sinon, plutôt comptant de mon achat sur Amazon. Je recommande pour le prix. Je n’ai pas essayé le cloud. Pour le moment, je l’utilise pour des vues en live et sans carte SD. Les images ne sont pas enregistrées, mais je n’en ai pas l’utilité.
Des défauts qu’il faudrait corriger ou des améliorations à apporter :
- la suppression des vidéos par lot ne fonctionne pas correctement. Quand on fait tout sélectionner, il ne sélectionne que la page affichée. Il faut aller en bas de liste et ensuite faire tout sélectionner. Ce n’est pas pratique.
- il n’est pas possible de sélectionner plusieurs jours pour pouvoir supprimer toutes les vidéos en une seule fois. Il faut le faire jour par jour. C’est trop long et pas pratique.
- A améliorer : lorsque l’on est en vue multiple et qu’on sélectionne une caméra, il n’est pas possible de l’orienter. Alors, qu’en mode vue unique c’est possible.
- améliorer le suivi : lorsque qu’on a plusieurs caméras et en mode multiple, il faudrait basculer automatiquement d’une caméra à l’autre avec l’objet suivi. Pratique par exemple pour le suivi d’un animal qui change de pièce. La caméra où se trouve l’animal devrait prendre le relais.
Sinon, plutôt comptant de mon achat sur Amazon. Je recommande pour le prix. Je n’ai pas essayé le cloud. Pour le moment, je l’utilise pour des vues en live et sans carte SD. Les images ne sont pas enregistrées, mais je n’en ai pas l’utilité.
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Mrs
Bad I can’t advice it to someone.
Perfect
I like the little cameras works perfectly for me
Good view
Great camera
OSAIO
I think the camera app works amazing , the only problem I have now and then is the app logs out randomly every now and then , but the app works great other then that, I wish it came having a few more of the detection features without having to pay 8 dollars a month , it’s been amazing seeing who and how much the people drive by my property
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Great cam
I use this camera to watch my apartment when I am not home. It’s a perfect camera thank you guys for what you’ve made.
Great buy
Camera & OS exceed expectations!
Disappointed.
I’m very disappointed in this app & the three solar Wi-Fi cameras bought from Amazon! I have 3 other solar Wi-Fi cameras cameras (2 use VicoHome app & 1 that uses the UBox app, and these those cameras & Wi-Fi app work great) I’m not sure what the issue is with the OSAIO app and the 3 OSAIO cameras I just bought. They take for ever to connect to the Wi-Fi and when they do finally connect, they drop the connection constantly and then take for ever to reconnect. To say the least, these are pretty much a worthless waste of money, effort & time!
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Request to unbind device
Requested multiple times. No acknowledgment, action or response
Limited number of cameras per account
UPDATE: I have been attempting since the end of August to have my issues resolved through their customer support with no success.
I was told initially, to send them my account email address. I did. No response. When they responded, it was the same response, so I sent it again. They told me to look for the unlimited plan, which I do not have. Then finally another person said I could not have an active plan to let my plan expire and contact them again. I did that. The same person who said to let my plan expire, 3 days after I contacted them for the upgrade replied that I needed a subscription to my plan to have my account escalated to the upgraded plan. No live agent communication is possible so it is all through delayed email.
I downgraded from 3 stars to 1 after all this mess.
There’s a limited number of cameras that can be connected to the service that the customer pays for! Not effective when having the need for more than 5 cameras that record video. Upon asking how to connect the additional cameras to video, no response. Having two accounts that must be paid for is ridiculous.
The cameras have great pictures and videos. Night videos get fuzzy at times; making it difficult to determine if there’s a predatory animal or not. AI is terrible as it reports inaccurate information constantly, such as coyote or human in the area when it’s a cat and no human. Communication is difficult with a delay in the speaking or not a clear communication.
No SD card so only way for recording is by paying, but the cost is low for 5 cameras. Easy to set up app and connection of the 5 cameras
I was told initially, to send them my account email address. I did. No response. When they responded, it was the same response, so I sent it again. They told me to look for the unlimited plan, which I do not have. Then finally another person said I could not have an active plan to let my plan expire and contact them again. I did that. The same person who said to let my plan expire, 3 days after I contacted them for the upgrade replied that I needed a subscription to my plan to have my account escalated to the upgraded plan. No live agent communication is possible so it is all through delayed email.
I downgraded from 3 stars to 1 after all this mess.
There’s a limited number of cameras that can be connected to the service that the customer pays for! Not effective when having the need for more than 5 cameras that record video. Upon asking how to connect the additional cameras to video, no response. Having two accounts that must be paid for is ridiculous.
The cameras have great pictures and videos. Night videos get fuzzy at times; making it difficult to determine if there’s a predatory animal or not. AI is terrible as it reports inaccurate information constantly, such as coyote or human in the area when it’s a cat and no human. Communication is difficult with a delay in the speaking or not a clear communication.
No SD card so only way for recording is by paying, but the cost is low for 5 cameras. Easy to set up app and connection of the 5 cameras
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Response from developer
Dear user, we are sorry for the inconvenience caused to you. Please contact "app-support@osaio.net" for service support.
Magnificent
I got package. I opened it and I thought it was gonna be hard. I hooked it up to my Wi-Fi. charge up the camera it worked amazing. Two big fat thumbs up
Not worth it.
Card Storage is not up to par with other aps. No pause or rewind on play back on saved video. Probably will return.
8 Outdoor cameras
Terrible product!!! Do not buy!! Cannot talk to customer support only bots… and my phone is glitching since I downloaded the app
Always automatically disconnect me
Disconnected my login
Camera
Picture great
Good Camera
Just as described
We love it!
Affordable
López
Sánchez
