Ourshopee User Reviews

Top reviews

الافضل لو يدعم ايضا اللغة العربية لقد حذفته لانه بالانجليزي كيق ادفع وانا لا اعرف ما المكتوب

ارجو دعم اللغة العربية ايضا

Scammers (suspicious trade)

Be careful they are scammers no items were delivered and they always asking to used Pre Payment. Be aware from this business I lost money from them. All Indian no one answering the call and if they answered after millions trying they will dismiss you so fast with any fake excuse (such as I will check and call you back) but never reply back. Money gone!!
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Response from developer

Hi Hacker, we hold our team to a higher standard than this and we're truly sorry you didn't feel that. Please share your Order ID here or DM us your contact info or reach us directly at (UAE +971 44120010), (Oman +968 24442602), (Qatar +974 44196584),(Kuwait +965 22270162), (Bahrain +97316163523) or email us at support@ourshopee.com We want to make this right and make sure it doesn't happen again.

Terrible

Ordered, but to be safe used COD since I’ve seen so many bad reviews. Anyway, order didn’t ship yet and it’s been a day and there WhatsApp and customer service numbers are disconnected/broken. Beware.

Response from developer

Hi Freddie Jay, we sincerely apologize for the wait we know your time matters and this delay is on us. Please share your order ID here or DM us your contact details or reach us directly at (UAE +971 44120010), (Oman +968 24442602), (Qatar +974 44196584),(Kuwait +965 22270162), (Bahrain +973 16163523) or email us at support@ourshopee.com We'll find out exactly where things stand and give you a proper update, no runaround.

Scam

Dont order

DO NOT BUT FROM THIS APP

The worst app ever they are the worst customer service and they r not answering at all
I want my money back and even they r not answering
DO NOT BUY FROM THEM ITS A SPAAAMMM

Response from developer

Hi Roro, we hear you and want to help. Please share your contact details, or reach us at support@ourshopee.com / (971) 44120000 so we can fix this fast.

Money Eater

Guy this online shopping is a crap.
DO NOT BUY FROM HERE!!

I went to their application to buy a item and they charge alot for delivery.
So I have chosen delivery by cash from instagram.
They said the item is free shipping and obviously I will choose the free delivery.
They take the order very late and deliver it very late plus while delivering the item, they don’t have change when you buy it with cash.
The weirdest thing about them is that they know that we will buy their crap with cash and make themselves prepared with no changes and take the full note.
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Response from developer

Hi Fahima, we hear you and want to help. Please share your contact details, or reach us at support@ourshopee.com / (971) 44120000 so we can fix this fast.

Fake

Bad experience selling Fake perfume

Lots of fake knockoffs for top dollar.

The app is full of fake Chinese knockoffs from sellers pretending they are real. The app will not allow you to review or warn others if you return the fakes. It’s just a frustrating hassle.

Response from developer

Hi Eric, we hear you and want to help. Please share your contact details, or reach us at support@ourshopee.com / (971) 44120000 so we can fix this fast.

Bleee

Scammers!!!!

Bad experience

Worst experience 😡not responding mails no exchange policy

Not got my items

There custmer support is v bad
Once u book and pay then they will deliver as per their convince

They don’t care about customers at all

They are like Do what ever u want to do
We care a damm now

Response from developer

Hi Abbas, sorry about the experience. Please share your contact details, or reach us at support@ourshopee.com / (971) 44120000 so we can fix this ASAP.

No trust in the app

Set up account. Easy. Adding a delivery address became pointless. It simply will not allow the user to input their address. Sanabis in Bahrain doesn't exist apparently! Im not going to do orders, as will the purchases arrive in my place in Sanabis? Instead of the app telling me im in Jihafs? Going to Extra to get my electrical stuff instead. Safer.
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Total scam

Tried to buy a phone and its been 2 weeks since estimated delivery time. And it still kot even processed evem though they take the money already.

Am reporting to dubai trade services today. Screw this app

Response from developer

Dear Customer, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly on our official WhatsApp Number: +971521740943 or send an email to customerservice@ourshopee.com and we’d quickly get back to you.

احذرو

نصابين طلبت منهم و لا سلمولي الطلبيه و رفضوا يعيدو لى المبلغ احذرو

Fix the app

App crashes a lot specially while doing a transaction. Cash on deliver option does not show like before. OTP was never sent for verification. After doing payment no order number was received.

Response from developer

Dear Customer, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly on our official WhatsApp Number: +971521740943 or send an email to customerservice@ourshopee.com and we’d quickly get back to you.

So disappointing

Worst experience i have ever faced
No responsibility for the delivery
No proper timing for delivery
Not at all responding to the calls and emails
Customer care can not be reached
Refund not done so far
Overall so bad experience

Response from developer

Dear Customer, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly on our official WhatsApp Number: +971521740943 or send an email to customerservice@ourshopee.com and we’d quickly get back to you.

Scam site

Don’t ever try to do shopping in this site, they are scam. I order but haven’t received my order which was already paid almost two months , I Try to call and messaging customer service like many times but nobody responded. My order was around 2k dirham and they just take the money and thats all. They should shutdown this shopping site. Already Im going to complain about this to costumer right and police station 😡😡 لا تحاول أبدًا التسوق في هذا الموقع ، فهم مخادعون و كذابون . لقد طلبت منهم ولكن لم أستلم طلبي الذي تم دفعه لمدة شهرين تقريبًا ، أحاول الاتصال بخدمة العملاء عدة مرات و ارسلهم اميلات ولكن لم يستجب أحد. كان طلبي حوالي 2 ألف درهم . يأخذون المال بس. يجب عليهم إغلاق موقع التسوق هذا. سأشتكي بالفعل إلى حق العميل ومركز الشرطة 😡😡😡😡😡😡😡😡😡😡😡😡
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Response from developer

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly on our official WhatsApp Number: +971521740943 or send an email to customerservice@ourshopee.com and we’d quickly get back to you.

Don’t buy

They sell damaged items.

Response from developer

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly on our official WhatsApp Number: +971521740943 or send an email to customerservice@ourshopee.com and we’d quickly get back to you.

Useless app and company

I ordered a camera it’s supposed to deliver 2 to 3 days. After one week someone call me (acting like silly ) it’s out of stock. Westing others time they’re hobby never recommend

Response from developer

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly on our official WhatsApp Number: +971521740943 or send an email to customerservice@ourshopee.com and we’d quickly get back to you.

Bad service

The service is bad and they are uncommitted.

Response from developer

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly on our official WhatsApp Number: +971521740943 or send an email to customerservice@ourshopee.com and we’d quickly get back to you.