Great app to connect folks
I’ve been in 2 groups for a year and a half and just met one of my groups IRL for the first time. I would have never had made these connections without this app. I’m so thankful for that.
Just straight to collecting personal information?
I wouldn’t trust this app. Zero transparency, I have to give you my phone number before knowing what I’m getting into? Nope. You have a great idea here, but horrible way to implement it, especially since you’re literally marketing to people with trust issues.
Problem with the app
I am unable to make my account. It keeps giving my an error every time I press “confirm” after reading their policies. There is no support to reach out
On a wait list
Signed up and was put on a wait list. Not sure if this is scammy or really popular.
I look forward to changing this review.
I look forward to changing this review.
Waitlist
My problem with this app is that it collects your information and then places you on a waitlist (??) without letting you browse and see if there are even any groups that you want to be a part of. I don’t even know what I’m waiting for. Weird system.
Confused
I went through the signup process, was proceeded to be notified I am now on the waitlist, but I currently receive notifications of different groups to join and when I click on them, I am brought to the waitlist screen. It doesn’t really make a whole lot of sense and it’s becoming frustrating. Same thing with emails, I am now getting emails of different talks to join, but the app still states I’m waitlisted. Le sigh.
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Money hungry company
Money hungry company. They put you in a group. You bond. They change it because they want more members. They make you lose bonds. They make you regret you ever used Pace. They make people’s mental health worse who have a hard time opening up. You get a group. Open up. Then they change it all so all the members leave. Horribly selfish.
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Love Pace HATE the app
I’ve been using Pace for about a month and I feel better than I have in a long time. The group facilitators are passionate and committed. I feel very connected to the other members and I’m able to open up to them. This app though, is horrid. It’s infuriatingly slow, glitchy, and the chat feature takes forever load. I do my sessions on my laptop because the website works better.
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Can’t use the app
I downloaded the app and it immediately makes you put in your cell number so it can send you a code. The problem is when I put in the code it just says “unable to log in with phone and passcode”. I tried multiple times and it still didn’t work
Togetherness
Pace is a great way to spend time with people who are supportive of what you’re going through and listen so well. It’s a comfortable place to be and you will feel connected weekly!
Great for feeling connected and personal growth
I’ve been a member of two very different groups at PACE for a long time now! Meeting weekly with a group of people and hearing what they think and what they’re facing is invaluable.
The format of the sessions and the app continue to evolve. I think the changes are usually for the best.
I appreciate how much they seem to care about bringing people together in a small, safe, and intimate online environment.
Their professional facilitators are there to lead the group every week and participate. They have impressive backgrounds and people skills.
The format of the sessions and the app continue to evolve. I think the changes are usually for the best.
I appreciate how much they seem to care about bringing people together in a small, safe, and intimate online environment.
Their professional facilitators are there to lead the group every week and participate. They have impressive backgrounds and people skills.
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Buggy technology, flailing company
I was a Pace customer for more than two years. I can’t decide which was worse, the video chat system that dropped members without warning and had buggy camera functions or the fact that they kept jerking our group around.
It’s a good place to meet people, but there’s no benefit to staying long term because they can and will change the rules and nuke - oh, I’m sorry, “sunset” - your established group.
It’s a good place to meet people, but there’s no benefit to staying long term because they can and will change the rules and nuke - oh, I’m sorry, “sunset” - your established group.
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Horrible customer service
Horrible customer service. Only text. No phone. They messed up my account. Removed me from my group based on their directions to me. I missed my group because of them. They do not know how yo treat customers. They only care about money. I asked for someone to call me. They do not. They care about money and that is all! They completely ruined my experience.
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My favorite night of the week!
I can’t say enough about how incredible my group is. I walk away every week feeling hopeful and inspired by hearing other’s experiences and grateful to have the opportunity to share my own. The $ value is 10/10 & the people are 15/10!! Thank you to Pace for bringing these absolutely wonderful people into my life!
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Doctors suggesting self harm
I am extremely disappointed and angry about my experience with the group therapy app Pace. Not only did the app fail to provide the support and care that I needed, but one of the doctors, Dr. Julius Austin, even suggested that I harm myself. This is completely unacceptable and shows a total lack of professionalism and empathy on his part. Furthermore, the Pace care team seems to have a complete disregard for their clients. Despite multiple attempts to contact them about the issues I was facing, I received no response or acknowledgement of my concerns. It is deeply concerning that a mental health app would be so dismissive of its users, especially when they are struggling with serious issues. In addition, the behavior of some of the other members in the group therapy sessions was incredibly problematic. There were multiple instances where members were disrespectful, disruptive, and even abusive towards others in the group. This is completely unacceptable and goes against the very purpose of a safe and supportive therapy environment. Overall, my experience with Pace has been nothing short of a complete disaster. Not only did the app fail to provide the help and support that I needed, but it actively caused harm through the actions of one of its doctors. The complete disregard for client concerns and the disruptive behavior of other members only add to the list of problems with this app. I would strongly advise anyone considering using Pace to seek help elsewhere, as this app is simply not capable of providing the care that those struggling with mental health issues need and deserve.
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Loving my Pace experience
Thank you Pace for bringing these wonderful women into my life. I so look forward to our gatherings! To be heard, supported and understood is such a wonderful gift!
Also am really loving your concierge service - special kudos to Samantha!
Finally a big loving shout out to our immensely loving and talented facilitator Ani! Thank you to bits Ani. Much gratitude!
Also am really loving your concierge service - special kudos to Samantha!
Finally a big loving shout out to our immensely loving and talented facilitator Ani! Thank you to bits Ani. Much gratitude!
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Says app doesn’t work without update, no update available
I can’t use the app because it’s out of date. And App Store does not have an update…
Wrong on times. No customer service.
I clicked to enter a drop in meeting at 9:05am. It was 9:05am. It even let me click it. It then said the meeting was past and did not let me join. It was not past. That is why it let me click it. It was exactly 9:05am. I had set an alarm so I could join if I made it home. I did. What am I paying for if I cannot even join a 9:05 meeting at 9:05. It even let me click book so I was not past 9:05am. Then there is zero customer service to contact in the moment to get into the meeting. I will no longer recommend this app. The meeting times are already not good. No meetings Fridays. I guess people do not need mental health on Fridays.
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It’s terrible
The platform encourages people to be honest and share deeply of themselves, but the group leaders are just people who may not even have mental health training. Other people in the group will behave however they want with no boundaries. It’s NOT confidential. It’s designed to be hurtful.
Woke
I believe in woke, respectful for each other’s diversity. PACE has a consistent Woke approach. Thank you for that.
