Exhausted of trying
Most times can’t login out of errors.. and then when I create a tedious refund request it disappeared after couple weeks, no email no nothing.. not rejected not approved, gone! Frustrating to say the least.
RRandSP
Forget password function
The forget password function does not work on app. I received an email link to reset password after i clicked on “forgot password”. After i click on the link in the email to reset password, it opened the ppcxa APP with asking me to login again as if there no reset password request made and with no instructions to reset my password
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DDhockdbx
SD
Lagging and doesn’t load properly
XXugenex
doesn’t work
opening the app redirects me to a browser showing a maintenance page
Vv.pan.35
Multiple Login and Update issue
I wouldn’t want to provide this app to my worst enemy either. This app is unstable on connection, login. Pair them with the multiple updates that seems to do nothing but to aggravate the user experience. I sometimes wonder whether the insurance firm has an incentive to bungle up this app to discourage user to claim for medical expenses.
A few improvement request, instead of doing regular update on every week or month, consider a major update every 3 months or so. Look at how other banking app or grab that are able to work on lower version rather than force update
Secondly, consider the login with mfa to be with other login method such as Face ID or Touch ID that was available from other app. Alternatively use singpass as an optional connection instead
Final but not least, app usage should be as intuitive as possible, not aggravating user by constant request of update, login and getting into endless loop of MFA
A few improvement request, instead of doing regular update on every week or month, consider a major update every 3 months or so. Look at how other banking app or grab that are able to work on lower version rather than force update
Secondly, consider the login with mfa to be with other login method such as Face ID or Touch ID that was available from other app. Alternatively use singpass as an optional connection instead
Final but not least, app usage should be as intuitive as possible, not aggravating user by constant request of update, login and getting into endless loop of MFA
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Pp4lad1n2000
