PackageRoute User Reviews

PackageRoute
PackageRoute
Descartes Systems Group Inc., The

Top reviews

This was better than Groundcloud

Groundcloud manager app is useless. I just get a list of routes. Cant see my drivers map or assign another driver to the route to go rescue another driver like package route. Our stops per hour was way higher before being forced to switch to groundcloud.

Bring back support!

I learned on this app when I started driving for FedEx. When they told us that it was no longer being used and had to switch to another app, it was like a slap in the face. A lot of us were better off with Package Route since we knew how to use it. Now we have to use garbage Ground Cloud which is absolutely worse and nowhere near being an upgrade. Somebody needs to figure out how to continue support for this app because there’s a lot of unhappy drivers out there, all over, because we have to use an inferior app now.
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Good, but needs adjustment

I have some complaints as a driver who uses this app everyday. I do not like that you cannot turn off the automatic routing. I am allowed to do my route however I want so I don’t need it to pick the next stop for me. It becomes very time consuming when I have to find where I am on the map and click on the next stop I actually want to go to instead of the one it chose for me that is no where near me.
I also wish I could increase the font size.
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Maps are glitchy

I like it for the most part, however, whenever I close a delivery it jumps over to another stop that I am not nearby. It would make more sense for it to be the next stop I am closest to. And, many of the newer houses are mapped incorrectly.

Response from developer

Hello htfhgy, We apologize for the late response. We do encourage you to text-direct to PackageRoute support, 360-540-3295, with any issues or suggestions.

Update

1. I never had any problems with this app but I think it would be helpful if we had colored dots so u know which sid numbers coming. For example: brown: 1000
Red: 2000
Black: 8000

2. Navigation map doesn’t rotate when u turn like it’s supposed to. Indicator on map moves sideways so u can even tell where to turn next , u have to think harder and figure it out. If u fix the two things, it will be the best
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FaceID

It would be very useful and easier to use if you activate FaceID to start the session!

Love the app but a suggestion

Would love (for bragging rights) to have a total packages and route stop completion counter. (Life time completions)

Please fix back button

I wish you guys could fix the back button on the app. It sits directly on top of the delivery sign and won’t allow you to click back.

Update

Can you please make an option to not have the app move you to the next stop after you check it off. Being in newly developing area and country to order will not ever make sense. Used to you could hold the screen but after the update it will throw you across the map and it is so annoying

Fix me..!!

This app needs fix so bad it kicking my of the app and long time to log in and the dark green dots when completeing the area up complete keeps coming back to incomplete and it keeps crashing and navigation sometimes says unable to connect every time..!!

Weekly problems

Every week there’s something wrong with the app too bad my contractor uses this useless app

App is struggling to keep up

Screen blacks out/ Whites out Several times a day

Why does package route turn my sound down now?

New updates turns down my music or audio books when I open the route. Why? Package route makes no noise. Why make this unnecessary change that helps no one?

Could use some improvements

I used to use Groundcloud when I was with a different contractor.
Now I use this with my current employer.
It took a little getting used to. The layout is different and takes some familiarizing.
I don't mind this app, but the updated version is deselecting my current stop when tapping for more info then tapping again to get back to the stop.
I don't understand why it doesn't indicate the amount is packages and whether or not their FL until you tap the displayed address.
Notes would be great if they were displayed right on the screen so you don't have to stop driving in order to see if there are notes or not for a stop. Having an indicator to let you know there are exceptions, notes, or gate codes would be awesome.
I would like to choose different colors for the display. I would also love it if I had the option to reorder my route manually using the loop feature found in Groundcloud.
Overall it's ok but it's growing on me.
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Crashes

The app should not crash after marking a stop complete. It completely crashes out and makes you re-optimize the route. Not to mention, the navigation directions stops music from playing and doesn’t resume after giving directions. I’m being modest rating it a 2, but compared to other route apps this one is trash
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Terrible

Terrible middle man app doesn’t plot everything on the route. Useless.

Latest update 5/2:2023

App will not open route. Screen turns white. And force closes. Fix immediately!

Please fix

Package route compared to Amazon Flex app is a joke, it is not fluid. Every time I complete a stop and go to the next it changes and redirects me back to the previous stop.

Dots overlapping at neighbouring stops

Good app but neighbouring stops have overlapping dots. Can easily miss a stop when you can’t see it’s dot since it’s being covered by another dot.

Frustrating

It’s remarkable how long some of the bugs have survived in this app. My favorite bug happens when you tap on the next stop you’re headed to, the information at the bottom of the screen displays the LAST stop’s information. That just the tip of the iceberg though.