Painalog User Reviews

Customer Experience

Positive experience40.0% of reviews
Neutral0.0% of reviews
Negative experience60.0% of reviews

~ Based on 25 written reviews from the US App Store.

Is Painalog Safe?

Not enough ratings yet to assess Painalog.

Is Painalog Legit?

Painalog appears to be a legitimate app. AppsHunter Legitimacy Score for Painalog is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Used to work but now crashes

I haven’t been able to get any fixes, the app just crashes. I contacted the support and haven’t heard back. This is a paid subscription, and it’s not working. Very disappointed with the quality.

The App Closes On Me

I have an iPhone 16 Max. After I select the area that hurts and gets the possible causes, when I select one to see how to treat it, the application closes abruptly on me. I have experienced the same issue regardless of the body location I select. The app doesn’t offer a way to get reimbursed.

Works Great on a Mac

Use this on my Iphone did not realize it works on my Mac book. So Much better on big screen

Оновлення додатка

Я щиро вражений дизайном та концепцією цього додатка. Він дійсно допомагає у керуванні мігреневим болем. Були деякі помилки, але останнє оновлення, здається, виправило це. Я з нетерпінням чекаю майбутніх оновлень.

Painalog it’s great!!!

Painalog is the perfect app for pain management, offering a wealth of information and tools to alleviate discomfort. As a massage therapist, where knowledge of trigger points plays a crucial role, Painalog proves to be a real lifesaver. Considering the diversity of muscles and trigger points, as well as their correlations with pain patterns, the app makes applying trigger point theory in practice much simpler. Additionally, well-thought-out exercises help effectively address pain sensations.
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Was great at first

This app was great at first but it has some significant issues that make it unusable. At times it simply crashes upon opening. The newest issue is that a bunch of code or error text of some sort pops up on the screen over the main screen. It’s really frustrating to pay for such garbage.

Response from developer

Hi, I am sorry for the bugs in the app and thank you for bringing it up. A previous build had several issues that caused these really irritating problems for you. I have taken them very seriously and have worked hard to fix it. The new build has resolved the issues you pointed out and you should be able to work Painalog normally. I hope Painalog can help with your chronic pain issues going forward.

Same as last reviewer

Worked; I subscribed; it stopped working. Started crashing!

App crashes

Was super excited for this app - but as soon as I signed up for the free trial the app crashed and continues to do so every time I try to open it. I tried reinstalling it and restarting my phone. Didn’t work.

Response from developer

Hi, Apologies for the inconvenience you encountered. I am so sorry you had that experience. We have been working hard to fix the issues and I am happy to report back to you that I have fixed the login bugs and you should be able to use the app. Please don't hesitate to reach out to me directly in case you encounter other issues at the feedback page https://www.painalog.com/feedback/. We hope we can help you get some relief from pain.

Issue

I’ve paid the one month trial fee and I have not been able to access the app. Please assist!!! I’m in pain.

Response from developer

Hi, I am so sorry for your pain and suffering. I have been working really hard to fix the login issues and I am happy to report back to you that you should be able to login and use the app with our new update. Please don't hesitate to reach out to me directly in case you encounter other issues at the feedback page https://www.painalog.com/feedback/. I hope I can help you get some relief.

Stopped working as soon as I subscribed

Stopped working as soon as I subscribed, I unsubbed, deleted and reinstalled, still not working. They better not charge me for it. The premise of the app looks really good, I only wish it worked

Mutsuz kullanıcı

Abonelik alana kadar çalışan App artık açmıyor. Çözüm lutfen.. çok başarılı bir uygulama. Kullanmaya devam etmek istiyorum ama açılmıyor. Aboneliği iptal ettiğimde %100 çalışacak eminim. Desteğiniz için şimdiden teşekkür ederim.

App crashes as soon as it loads

Initially worked for one free scan and I was impressed by the app. However, as soon as I subscribed the app crashed and will not reload. I cancelled the subscription straight away. Shame… this app had real potential.

Crashalog?

Seemed like a great tool for my massage practice (was recommended by a school’s website). Worked great till I subscribed, but now it won’t open. Please fix this. I’d love to try again with a version that works.

Response from developer

Hi, We are so sorry you had login and subscription issues. We have been working hard to find the fix for it and we are happy to report that all issues have been fixed now. Will you please try again and see if it works for you. Thank you for your patience and I hope Painalog will be useful for you and you will reconsider your review.

Love this app but haven’t been able to use it the last few weeks

I think it started after the most recent update but lately it just crashes when I try to open it, and I submitted a feedback/report an issue on your website and haven’t heard back!! Putting my subscription on hold for now but I would love to be able to use it again :(

Response from developer

Hi, You are right a update we published in august 2023 had issues that we did not detect in testing. Thank you for bringing it up and we have updated the code and fixed the issues. Will you please try updating and running the app again. you could even delete the old app and then try again.

Constant crashes

I opened the app, loved it. But
now it crashes every time
I try and open it. Did a restart
on my phone. Tried deleting and redownloading. Checked battery usage. Still crashes. Wouls
love to use it but can’t. Canceling my subscription seems the only fix.

Response from developer

Hi, We are so sorry that you encountered issues with the app and thank you for pointing them out so early. We take feedback from users who love the app very seriously and I am happy to report that we rolled out a new update with which I think all issues have been fixed. Will you please try again and let me know if everything is working satficatorily.

App breaks

Signed up for years subscription and suddenly it doesn’t work anymore just crashes

Pain Relief At Your Fingertips

I have never wrote a review for an app before this one but felt I wanted to help others that suffer from chronic pain know that this app can help you find quick & lasting relief.
I suffer from fibromyalgia & scoliosis, I discovered trigger points a few years ago and have a few books in print and on my phone but this app makes the process of accessing your pain and finding the triggers points to treat the pain very simple and fast. If you suffer from chronic pain or from just occasional pain this app is a life saver! You will want to subscribe after your free trial.
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Charged before the 7 day trial was over

I tried Painalog and found it was difficult to mark my pain area accurately and the triggers they came up with were inaccurate. I canceled the same day and am still being charged, despite being long before end of the 7 day trial.

No trial

Expected a 7 day trial before being charged but could not revoke the charge even though less than 7 days

Response from developer

Hi sorry for the trouble you encountered. However payments are not within our control. That is managed through App Store. Can you contact Apple to stop your subscription?

Awesome app!!!! Thank you

Awesome app!!!! Well done! I will be using this with myself and my clients . Thank you