Panasonic Comfort Cloud User Reviews

Customer Experience

Positive experience28.5% of reviews
Neutral17.0% of reviews
Negative experience54.6% of reviews

~ Based on 973 written reviews from the US App Store.

What users say

Is Panasonic Comfort Cloud Safe?

Panasonic Comfort Cloud appears safe based on user ratings. AppsHunter Safety Score for Panasonic Comfort Cloud is 91/100.

This assessment is based on 314 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.5% of ratings point to a safe experience
4.1% of ratings suggest some concerns
7.3% of ratings point to a risky experience

~ Based on 314 App Store ratings for Panasonic Comfort Cloud.

Is Panasonic Comfort Cloud Legit?

Panasonic Comfort Cloud appears to be a legitimate app. AppsHunter Legitimacy Score for Panasonic Comfort Cloud is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

iPhone app

Not easy to find the right settings

I find the house wall remote is much easier

Mike

Was working well when I first downloaded the app. It now won’t open and no one will respond to my queries as to how to get it going again. Very disappointing.

Off line

Whenever I am out of the house ie on data; this application goes off line which is frustrating since I can’t put on my heat pump before arriving home

Ridiculously complicated to reset up

I have spent more than 10 hours trying to reconfigure the set up without success ended up using the Bluetooth function. I have given up on WiFi solution and Panasonic support was poor.

WiFi broken after update

After updating to the latest update all I get is error messages from the app about not being connected. Closing the app and restarting the heat pump and starting it up on the remote sometimes fixes it for a bit. Never really bothered using the remote before because the app did everything I wanted, now it’s what works and the app is junk.
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Wow

Wow

Access

Would be so much easier to only have to ever use the thumbprint as your password. Why you need to have a password on a AC/Heater in the world I will never know!

Does the job

It’s improved with the redesigned version, much faster. Still a bit annoying at times (unexpected log outs, confusingly emphasises the current temp rather than set temp)

Home Temperature inaccurate

Home actual temperature keeps oscillating many degrees up and down. We cannot rely on it to know what temperature we actually have in the house

10/10

Easy to use and super quiet. Perfect for our daughter’s room and setting a temperature so she doesn’t get cold overnight.

WiFi control

Game changer, be able to turn on and off from anywhere to cool or heat the house is amazing

Missing a simple countdown off-timer

The app works fine for basic control, but it's missing a simple countdown-style off timer (e.g. "turn off in 2 hours") — only a weekly Schedule feature is available.

This is a pretty standard feature in most other home/utility apps (fans, plugs, other AC brands), so it's surprising not to see it here.

Would really appreciate this being added — it's a small feature but makes a big difference for everyday use.
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Gave up

Hopeless set up instructions - I gave up

Convenience

This app is fantastic! I truly appreciate how it allows me to control my AC from anywhere, making life so much more convenient. I have a suggestion for future updates: it would be great to have a scheduling feature that lets users set specific dates and times for the AC to turn on or off, as well as choose which days of the week it should operate. This would enhance its functionality even further!
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Panasonic Klima

Die App ist prima. Fast prima.
Was mir letztendich fehlt ist der Stundentimer.
Z.B. Wenn die Anlage noch ein Weilchen laufen soll wenn ich schlafen möchte.
Das geht leider nur über die Fernbedienung.

Disappointing

This app was previously fantastic but something happened a few weeks back that I can no longer set an off time with the timer.

Another issue is that I have my timer set to off on the app and my heater still comes on.

Any work around for the iOS app on the way?

No Google integration

Still waiting for Google integration

Logo updated. LOL.

Infuriatingly inept, useless technical burden this app is. Can someone contact me to walk me through how I set the timer function.

Good app

Great app no real big issues. Only like to have things would be if the heat temperature setting could go below 16 to say 14 and if the zoning function was on the home screen so you didn’t have to go into another page and could see everything at a glance

HWS control needs improving

I have a 315L HWS installed and my only complaint is that I can’t set the secondary timer early in the morning to ensure great hot water for morning showers. I set the primary timer for the middle of the day when solar is providing power, and for some reason the app forces me to set the secondary timer after that. This means I set it to 11pm for an hour, when I’d much rather set it for 5am. Is there a reason? Can it be rectified?
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