Panasonic Comfort Cloud User Reviews

Customer Experience

Positive experience28.4% of reviews
Neutral17.0% of reviews
Negative experience54.6% of reviews

~ Based on 964 written reviews from the US App Store.

What users say

Is Panasonic Comfort Cloud Safe?

Panasonic Comfort Cloud appears safe based on user ratings. AppsHunter Safety Score for Panasonic Comfort Cloud is 91/100.

This assessment is based on 314 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.5% of ratings point to a safe experience
4.1% of ratings suggest some concerns
7.3% of ratings point to a risky experience

~ Based on 314 App Store ratings for Panasonic Comfort Cloud.

Is Panasonic Comfort Cloud Legit?

Panasonic Comfort Cloud appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Panasonic Comfort Cloud is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

10/10

Easy to use and super quiet. Perfect for our daughter’s room and setting a temperature so she doesn’t get cold overnight.

WiFi control

Game changer, be able to turn on and off from anywhere to cool or heat the house is amazing

Missing a simple countdown off-timer

The app works fine for basic control, but it's missing a simple countdown-style off timer (e.g. "turn off in 2 hours") — only a weekly Schedule feature is available.

This is a pretty standard feature in most other home/utility apps (fans, plugs, other AC brands), so it's surprising not to see it here.

Would really appreciate this being added — it's a small feature but makes a big difference for everyday use.
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Gave up

Hopeless set up instructions - I gave up

Convenience

This app is fantastic! I truly appreciate how it allows me to control my AC from anywhere, making life so much more convenient. I have a suggestion for future updates: it would be great to have a scheduling feature that lets users set specific dates and times for the AC to turn on or off, as well as choose which days of the week it should operate. This would enhance its functionality even further!
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Panasonic Klima

Die App ist prima. Fast prima.
Was mir letztendich fehlt ist der Stundentimer.
Z.B. Wenn die Anlage noch ein Weilchen laufen soll wenn ich schlafen möchte.
Das geht leider nur über die Fernbedienung.

Disappointing

This app was previously fantastic but something happened a few weeks back that I can no longer set an off time with the timer.

Another issue is that I have my timer set to off on the app and my heater still comes on.

Any work around for the iOS app on the way?

No Google integration

Still waiting for Google integration

Logo updated. LOL.

Infuriatingly inept, useless technical burden this app is. Can someone contact me to walk me through how I set the timer function.

Good app

Great app no real big issues. Only like to have things would be if the heat temperature setting could go below 16 to say 14 and if the zoning function was on the home screen so you didn’t have to go into another page and could see everything at a glance

HWS control needs improving

I have a 315L HWS installed and my only complaint is that I can’t set the secondary timer early in the morning to ensure great hot water for morning showers. I set the primary timer for the middle of the day when solar is providing power, and for some reason the app forces me to set the secondary timer after that. This means I set it to 11pm for an hour, when I’d much rather set it for 5am. Is there a reason? Can it be rectified?
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Love

The best because I can turn it on while driving home

Unable to access my own unit

The app worked brilliantly until an update logged me out.

I purchased a Panasonic AC unit partly because of the Smart Control features. During winter the app allowed me to create schedules that automatically adjusted temperatures throughout the day making the system and efficient to use.

Unfortunately after a recent app update I was logged out and have been unable to regain access. The app now now claims I need approval from the unit owner, despite the fact I am the unit owner and I am using my original account. My log in details are rejected and I have no way of relinking the system.

As a result I am unable to change the winter schedules or remotely control the unit. The system continues operating on settings that I can no longer access, meaning I have to manually intervene with a remote control every 2 hours.

Customer support gave me generic responses that have not resolved the issue. For a premium product, this level of support and reliability is unacceptable.

The air conditioning unit itself may be good, but the app and support experience have been incredibly frustrating. Until Panasonic fixes the account ownership and log in issues, I cannot recommend the smart features or app for this product.
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Works exactly how I need it to

Works exactly how I need it to. I can remotely control the temperature in the rooms in my house, I can set a schedule, or I can set an off timer.

The only strange thing is I that I think there is a glitch with the energy consumption tab - some days randomly show as us using 100x the energy of other days, and our home smart meter does not show that.
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Terrible user interface

My dead grandmother could design a better UI. And add sleep timer function (not just daily program) please.

One of the better aircon apps

We use this for our ducted air conditioning system and it’s great. Easy to make schedules and monitor power usage.

iPhone/iPad App

Too much wasted space in displays. Should be able to have On/Off, temp setting and zone settings on 1 screen. Why not have sliders for zone percentage, visible on same page as On/Off. Far too difficult to view and change settings at present.

Off centre logo drives me crazy every time I open the app.

Fire your designer

App khó sử dụng

Không kết nối đc, ko phải ng dùng nào cũng là thợ điện đâu mà làm cái app khó sài như vậy

Not smart

I set up my new Panasonic AC unit to the app. Worked well. After a while the app no longer showed the unit in my comfort cloud app. That was annoying as I really only wanted to go through the process once. Since then, I have followed the instructions and it keep saying it unable to join my network. Pretty disappointing Panasonic. You talk a big game but fail to follow through. It should not be this hard. Will probably go with another brand of ac for the rest of my house. I can’t be bothered with tech that doesn’t work
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