About
Easily send packages from the US to Mexico, Guatemala, Honduras, El Salvador, and Nicaragua. Create orders, schedule pickups, track shipments, and pay securely. Earn points for discounts on future shipments.
What's New in PaquetEx
1.0.0
October 21, 2026
Developer apps
FAQ
How do I create a shipping order with PaquetEx?
You can create an order by selecting a box from the catalog or by quoting your own box based on its measurements. The price is determined by the box size and the state you are shipping from.
Can I get an empty box delivered or have my full box picked up?
Yes, PaquetEx allows you to request an empty box to be delivered to your home or schedule a pickup for your full box on your zone's route day.
How does PaquetEx handle deliveries in Mexico?
For deliveries in Mexico, you can save your recipients and the app will indicate whether the delivery is to a home address or a branch based on the postal code.
What payment methods does PaquetEx support?
PaquetEx supports secure payments via credit card. You can also use your accumulated points for discounts.
How can I track my shipment with PaquetEx?
You can follow each box through its journey, including warehouse, transit, customs, delivery, and final receipt. You will also receive notifications for status changes.
Does PaquetEx offer any insurance for shipments?
Yes, PaquetEx offers optional insurance for total loss of your shipment.
What are the customer support hours for PaquetEx?
Customer support is available daily from 9:00 am to 9:00 pm Eastern Time, and assistance is provided in Spanish.
How does the PaquetEx loyalty program work?
You accumulate points with PaquetEx, earning 1 point for every dollar paid. These points can be redeemed for discounts on future shipments.