Lowsy app
I am trying to delete the app in child’s phone and inspite of giving the correct apple account verification it is failing to uninstall. I wrote to support mail id and there is been no response. This looks to be spam app and regret installing it.
Can’t get it to let my son from use his phone.
I have been trying to unpair this app from my phone and my son’s phone. It required my iCloud password for almost all actions and it will not let me unpair our phones. I really am hating this app. I feel like I have to cancel his phone line to stop having to deal with this.
Support?
I’ve used this app in the past and it worked great. Now I paid for a monthly subscription to test it out again and it’s not working properly at all. Reached out to the developer with no reply. Maybe if I hear back from them I’ll change my rating but so far things aren’t looking good.
Enable Button Shapes to skip passcode
If a child enables Button shapes accessibility setting, an app show a button allowing to skip the Passwords entry making it effectively useless.
App won’t work and developer won’t respond
Would love to actually review this but it simply will not work. I’ve reached out to the developer multiple times since November and never received a response. I’ve paid for it and they will not respond to my requests for help.
Update: still no response from developers either from this review or over email.
Update 2: a year in and my subscription is about to expire. It never worked and I did not get a single response from multiple attempts to contact developer. Stay away.
Update: still no response from developers either from this review or over email.
Update 2: a year in and my subscription is about to expire. It never worked and I did not get a single response from multiple attempts to contact developer. Stay away.
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Terrible
I don’t think they are managing this app anymore. I get no reply from support. It would be a great app if it worked. I put it on my daughter’s phone and the screen time limit doesn’t work so she had unlimited time. I paid for the upgrade and would like a refund but no one will respond. I only tried it for a week.
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Doesn’t lock/unlock right away
When I click lock, my daughter’s iPhone doesn’t lock right away unless I open the app on her phone. If I click unlock, it doesn’t unlock unlock unless I restart the phone.
No longer an app?
Started using grace a year ago. Had some flaws but pretty good and it seemed the developers/owners were aware and working on it.
Fast forward to now. No updates. Doesn’t work - sometimes at all and sometimes partially. No longer customer support.
I think this is a dead app that is just hanging out. Don’t get it.
Fast forward to now. No updates. Doesn’t work - sometimes at all and sometimes partially. No longer customer support.
I think this is a dead app that is just hanging out. Don’t get it.
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Don’t bother
Don’t waste your time or money the app doesn’t work and when you try to contact them you get zero reply so my daughter doesn’t have a lock down and I can’t lock the phone when she doesn’t do her chors so an absolute waste of money!!!
Seems Good
Seems good at first. Support doesn’t respond at all, so the app is not worth buying in my opinion.
It’s limited by what Apple provides in the Screen Time API, which I have found sparse and buggy at times.
This app is an improvement on Apple Screen Time alone, but combined with zero support maybe not enough to justify purchase. If it was super helpful and had support I may consider buying Lifetime subscription.
It’s limited by what Apple provides in the Screen Time API, which I have found sparse and buggy at times.
This app is an improvement on Apple Screen Time alone, but combined with zero support maybe not enough to justify purchase. If it was super helpful and had support I may consider buying Lifetime subscription.
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Strong potential
Out of all the apps I have tried , this one seems to have the strongest potential to fit with our family. I’ve been looking for an app that improves on and uses apples api. I found another recently that uses it for setup but not for anything else which didn’t work for us. This one seems to have all the features and simplicity I’m looking for while being built off Apple api. My only issue is the lack of app picker on the parent device and the developers lack of response. I’m concerned this is a dead app as it has not been updated in 6 mos and the developer won’t respond. If the app gets more support, I will probably be back. For now we are going back to apples solution.
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Okay not great
It’s a better user interface with more granular controls than the built in functionality. But since it’s playing nice and using the Apple APIs it’s plagued by their flakiness. I tried to enable Messages during downtime but I wasn’t able to. I’m 99% sure this isn’t the developers fault. The free app is defintely worth installing, but the premium features still need some work. Being able to turn off restrictions with a click is a godsend so I applaud them for that.
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Great Potential, But Hit and Miss Functionally
We have a lot of devices among three teenagers and I've tried many of these kinds of apps. This one shows the greatest potential but it's unreliable when it comes to seeing newly installed apps or even apps that have been present for a long time. At times some apps just show as API connections in the websites list. Support has been hit or miss with early on support being very responsive but in recent times less so. This can be frustrating as a paying user. Bottom line - use this if you have the patience to tinker, restart, remove, if restrictions aren't super critical, and you have a backup means of administrating devices for kids. At first the developer was responsive but now after attempting three times for different issues I’m afraid we’ll be going back to Ourpact.
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Response from developer
Please note The App Picker (a screen where you select apps) is provided by Apple, iOS itself. We’ve seen that sometimes a freshly updated or restored device needs some time to register all apps correctly in the App Picker. This is an iOS-level issue. The apps show up after a few hours. Please try to create the limits after some time. Since the App Picker is under Apple’s control, this issue can be fixed only with iOS updates. We recommend always running the latest iOS version on all your devices. For more information and guidance, please contact us at support@grace-app.com
Looks Promising But…
Looks promising, but no updates in past 5 months (only several since initial release).
The documentation around the product is lacking in specificity and breadth in my opinion. As an example, I would like to see what features are missing from Screen Time API (what can I not do, in an easy to read chart in plain language). Is there a way to still use Screen Time directly for features missing in the Screen Time API instead of Grace handling all Screen Time functionality? I assume so, but the documentation only discusses overlapping settings from what I read.
I emailed support several days ago about licensing and no response. It’s hard for me to justify paying for something where the team supporting it doesn’t respond.
The documentation around the product is lacking in specificity and breadth in my opinion. As an example, I would like to see what features are missing from Screen Time API (what can I not do, in an easy to read chart in plain language). Is there a way to still use Screen Time directly for features missing in the Screen Time API instead of Grace handling all Screen Time functionality? I assume so, but the documentation only discusses overlapping settings from what I read.
I emailed support several days ago about licensing and no response. It’s hard for me to justify paying for something where the team supporting it doesn’t respond.
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Could be great
This app is almost there and I’d LOVE to be done with apple’s on board screen time regulation. It has a few limitations as others have stated but my biggest gripe is that it just randomly stops working. Works reliably for weeks then suddenly my daughter is on for two hours when the app clearly indicates “limit has been reached”. Very frustrating.
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App won’t work and developer won’t respond
Would love to actually review this but it simply will not work. I’ve reached out to the developer multiple times since November and never received a response. I’ve paid for it and they will not respond to my requests for help.
Update: still no response from developers either from this review or over email.
Update: still no response from developers either from this review or over email.
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Well conceived, but not secure
In many respects, this is a superior example of an app using the Screen Time API. The developers have nailed the layout, the functionality, and Shortcuts integration (wonderful on the Apple Watch).
Nonetheless, I’ve had to cancel my subscription due to Grace’s lack of Passcode options: only 4-digit, and no FaceID. It’s astonishing how coordinated some teens can get in their attempts to hack 4-digits. As compared to many other Parental Control apps, Grace’s security is a critical weak point.
Also, I find that pairing more than one device for a child (itself a very intuitively designed process) can make setting changes function unreliably when a paired child device is no longer available (in family’s possession) to unpair. Obviously user error, but I’ve remained stuck with how to fix it.
Nonetheless, I’ve had to cancel my subscription due to Grace’s lack of Passcode options: only 4-digit, and no FaceID. It’s astonishing how coordinated some teens can get in their attempts to hack 4-digits. As compared to many other Parental Control apps, Grace’s security is a critical weak point.
Also, I find that pairing more than one device for a child (itself a very intuitively designed process) can make setting changes function unreliably when a paired child device is no longer available (in family’s possession) to unpair. Obviously user error, but I’ve remained stuck with how to fix it.
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App won’t work and developer won’t respond
Would love to actually review this but it simply will not work. I’ve reached out to the developer multiple times since November and never received a response. I’ve paid for it and they will not respond to my requests for help.
Why?
Just why
Not helpful
After I installed this I noticed the screen time passcode was removed. So app limits were ignored. The fault with these screen time protections lies entirely with apple. The screen time functionality for iOS is pathetic, so disappointing. This app while nice and well meaning is limited by that fact.
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