Waste of time!
Very buggy
Response from developer
Hello. Thanks so much for your feedback. We are very sorry to hear that you are having issues with ParentPal. Would you drop us an email at support@getparentpal.com so we can support you further? Thanks!
APP IS NOT FREE
Response from developer
Hi. Thank you so much for your feedback. Comments like this make ParentPal better for everyone. We do offer a 14-day free trial that can be cancelled at any time. If you have any other questions feel free to contact us at support@getparentpal.com.
Lack in tracking prevents perfection
While I’d prefer to have everything baby related in one app, I’ll have to stick to my 2 staples.
Response from developer
Hi. Thanks for the feedback. We're always looking for ways to improve ParentPal and will definitely discuss these as a team.
Slow & lags too much
Response from developer
Hello. Thank you for your feedback. I am sorry to hear that you are having issues. I would like to hear more about the issue you are encountering. Can you drop us an email at support@getparentpal.com so that we can get this corrected for you?
No free trial.
Response from developer
Hi Keith. Thank you for your feedback. ParentPal offers a 14-day free trial for new users. I would be happy to help get this set up for you so that you can experience ParentPal’s many features before purchasing. Can you drop us an email at support@getparentpal.com so that we can get this corrected for you?
Issues with Security & Account Management
Response from developer
Hi Esmira. Thank you for your comments. Privacy and spam are areas we take very seriously. I would be happy to help get you unsubscribed from our mailing lists and would like to learn more about the issues you had with account management so that we can make ParentPal better. Can you please drop us an email at support@getparentpal.com so that we can get this corrected for you?
Can’t sign up
Response from developer
Hello. Thank you for your feedback. I am sorry to hear that you are having issues with our sign-up process. I would like to hear more about the issue you are encountering and make sure your account gets set up properly. Can you drop us an email at support@getparentpal.com so that we can get this corrected for you?
Horrific sign up process and interface
Response from developer
Hello. Thank you for your feedback. I am so sorry to hear that you are having issues with our sign-up process. Security of customer information is something we take very seriously, and I feel terrible that you have had such a poor experience. I would like to hear more about the issue you are encountering and make sure your account gets set up properly. Can you drop us an email at support@getparentpal.com so that we can get this corrected for you?
Asks you to Pay Before You can Use
Response from developer
Thank you for your valuable feedback. ParentPal offers a 14-day free trial for new users. I would be happy to get this set up for you so that you can experience ParentPal’s many features before purchasing. Can you drop us an email at support@getparentpal.com so that we can get this corrected for you?
Updated review
When I was contacted by Celia it turned out the solution was easy and she was so sweet and apologetic. She definitely made it up to me by providing extended free trial period.
The app is amazing and I did enjoy it very much. Really wish I had found it once my baby was just born and I had no clue what to do with her lol.
The only reason I haven’t got the full subscription is because I feel with me tracking my daughter’s food, diaper and sleep and also constantly searing for reasons why she could be cranky (I kinda am obsessive lol) I feel like too much time is spent on my phone. I could track all of her stuff on this app but I would lose my data from the app I’m currently using.
Next baby will definitely get support from this app. Thank you so much
Original:
I was so excited to try this because my 6 months old baby is always ready for new ways to play. What a waste of time this was.
I have signed for a free trial to see if it’s worth it and it keeps me from actually using the app. The message pops up that my purchase was unsuccessful and then when I try again it says “you are already subscribed “. I do have a subscription that comes out every months out of my account and I never had issues with it. However this app doesn’t work somehow...
So I have sent an email and called the number for “tech support”. Email went unanswered and the call was a failure as well since I have been put on hold and bounced between departments for a good hour until finally I was asked to leave a message by an automated voice recording. Needless to say nobody called me back.
So this apps technical support is pretty much non existent. And I will be “canceling “ my free trial without even actually trying it.
Thank you
Response from developer
We are quite horrified to hear you are having this trouble with the account set up process and getting in contact with us. Can you drop us an email at support@getparentpal.com so we can immediately contact you and sort out the issue with your account? I will personally watch for your email communication. We will also be extending a longer free trial to you as the least we can do for the challenge you have faced resolving this issue.
Heads up
Response from developer
Hi Ellie. Thank you for your comments. ParentPal offers a 14-day free trial for new users. I would be happy to get this set up for you so that you can experience ParentPal’s many features before purchasing. Can you drop us an email at support@getparentpal.com so that we can get this corrected for you?
